【正文】 in these contract matters should be established. Design Control – Element NOTE：THIS ELEMENT APPLIES TO DESIGN RESPONSIBLE SUPPLIER ONLY. A supplier is defined as designresponsible if it has the authority to establish a new, or change an existing product specification for any product shipped to a customer. Customer approval of a design responsible supplier’s product does not waive the supplier’s design responsible status. Consult your customer for further clarification if needed.工模具管理 供貨商應(yīng)制定和執(zhí)行一套工具管理的制度，內(nèi)容包括：1. 保養(yǎng)和修理的設(shè)施和人員2. 儲存和修復(fù)3. 設(shè)定條件4. 損耗性工具修改，包括工模具設(shè)計(jì)供貨商應(yīng)具備適當(dāng)?shù)募夹g(shù)資源，以從事工模具(參閱詞匯)和量具之設(shè)計(jì)、制造和完整的尺寸檢查。必要時咨詢您的顧客以作進(jìn)一步的澄清。備注：供貨商需確認(rèn)與定義適當(dāng)?shù)闹笖?shù)以監(jiān)督目前作業(yè)的有效性。(即PPAP)備注：某些顧客要求供貨商對其分包商引用PPAP(參閱第二章)。參考潛在失效模式與效應(yīng)分析參考手冊。這些小組須采用規(guī)定在先期產(chǎn)品品質(zhì)規(guī)劃和管制計(jì)劃參考手冊的各種適當(dāng)?shù)募夹g(shù)。 d. the updating as necessary of quality control, inspection and testing techniques, including the development of new instrumentation。這個計(jì)劃通?？赡馨铝羞m用項(xiàng)目：／設(shè)施計(jì)劃，企業(yè)，項(xiàng)目及其適當(dāng)?shù)呢?cái)源l Projected sales figures l Quality objectives l Customer satisfaction plansl Key internal quality and operational performance measurable l Health, Safety and Environmental issuesGoals and plans should cover shortterm (12 years) and longerterm(3 years or more). The goals and plans should be based on analysis of petitive products and on benchmarking inside and outside the automotive industry and the supplier’s modity. Methods to determine current and future customerexpectations shall be in place. An objective process shall be used to define the scope and collection information, including the frequency and methods of collection.Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate. NOTE：Data and information should drive process improvement plans. NOTE：The supplier should provide means for employee empowerment in meeting business goals.Analysis and Use of Company Level Data – The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks. Trends in data and information should be pared with progress toward overall business objectives and lead to action to support：1) Development of priorities for prompt solutions to customerrelated 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.Customer Satisfaction – The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. NOTE：Consideration should be given to internal, external and final CustomersCertification Body/Registrar Notification – A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：l Chrysler “Needs Improvement”l Fork Q1 Revocationl General Motors Level II Containment 目標(biāo)和計(jì)劃須包含短程(12年)和長程(3年或以上)。供貨商應(yīng)確保該組織內(nèi)之所有階層均了解、實(shí)施與維持此品質(zhì)政策。 管理審查 供貨商負(fù)經(jīng)營責(zé)任之管理階層每隔規(guī)定期間應(yīng)審查品質(zhì)系統(tǒng)，且其間隔應(yīng)足以確保品質(zhì)系統(tǒng)持續(xù)適切與有效符合本國際標(biāo)準(zhǔn)要求及供應(yīng)既定之品質(zhì)政策及目標(biāo)(參閱 )。數(shù)據(jù)和信息中所顯示之趨勢應(yīng)與整體經(jīng)營目標(biāo)的的進(jìn)展相比較，轉(zhuǎn)化成據(jù)以行動的信息以支持：1) 顧客相關(guān)問題解決方案的優(yōu)先級。備注7：書面程序可參考對應(yīng)那些界定作業(yè)如何執(zhí)行的工作指導(dǎo)書?？尚詫彶?– 供貨商在簽定合約以生產(chǎn)產(chǎn)品之前，應(yīng)對所規(guī)劃的產(chǎn)品探討及確認(rèn)制造的可行性。n 量產(chǎn)前─說明介于原型樣品和全面量產(chǎn)之間，所發(fā)生的各項(xiàng)尺寸量測、材料及性能測試等。對于那些只能用計(jì)數(shù)值數(shù)據(jù)來評估的產(chǎn)品特性和制程參數(shù)，在特性不符合前，持續(xù)改善是不可能的，如果計(jì)數(shù)質(zhì)的結(jié)果不是零缺點(diǎn)時，則依定此為不合格產(chǎn)品(，)在此情況下，所謂改善意指矯正行動而非持續(xù)改善。 d) 能夠違成顧客所有的要求，包括本文第2節(jié)的部份。記錄 合約審查的記錄應(yīng)予維持()。備注：制程能力不足或續(xù)效不佳時，需執(zhí)行矯正行動()品質(zhì)和生產(chǎn)力的改進(jìn) – 供貨商應(yīng)明確定出對品質(zhì)和生產(chǎn)力改進(jìn)的機(jī)會，并報(bào)行適當(dāng)?shù)母倪M(jìn)計(jì)劃。供貨商應(yīng)運(yùn)用跨功能團(tuán)的方式以發(fā)展管制計(jì)劃?？尚行詫彶榻Y(jié)果的記載須使用先期產(chǎn)品品質(zhì)規(guī)劃和管制計(jì)劃參考手冊里的小組可行性承諾書。品質(zhì)規(guī)劃應(yīng)與供貨商品質(zhì)系統(tǒng)的所有其它要求一致，并以適合供貨商作業(yè)方法的格式將其文書化。顧客滿意 供貨商應(yīng)制定一套決定顧客滿意的書面程序，程序包括決定的頻次及如何確保其客觀性和有效性。管理審查 本項(xiàng)管理審查應(yīng)包括整體品質(zhì)系統(tǒng)的所有要項(xiàng)，(預(yù)防行動)要項(xiàng)中所特別指定者。 preventive actions, product design and development). The supplier shall identify resource requirements and provide adequate resources, including the assignment of trained personnel (see ).for management, performance of work and verification activities including internal quality audits.Management The supplier’s management with executive responsibility shall appoint a member of the supplier’s own management who, irrespective of other responsibilities, shall have defined authority for a) ensuring that a quality system is established, implemented and maintained in accordance with this international Standard, andb) reporting on the performance of the quality system to the supplier’s management for review and as a basis for improvement of the quality system.管理責(zé)任─品質(zhì)政策─供貨商負(fù)經(jīng)營責(zé)任之管理階層應(yīng)界定并明文記載其對品質(zhì)所持之政策，包含品質(zhì)目標(biāo)與對品質(zhì)之承諾。此項(xiàng)經(jīng)營計(jì)劃為管制文件。備注：顧滿意考量可顧及內(nèi)部，外部和最終顧客。先期產(chǎn)品品質(zhì)規(guī)劃 – 供貨商應(yīng)建立和實(shí)施先期產(chǎn)品品質(zhì)規(guī)劃流程。Process Failure Mode and Effects Analysis (Process FMEAs) Process FMEAs shall consider all Special Characteristics. Efforts shall be taken to improve the process to achieve defect prevention rather than defect detection. Certain customers have FMEA review and approval requirements that shall be met prior to production part approval (see Section II). Refer to the Potential Failure Mode and Effects Analysis reference manual.Mistake Proofing – The supplier shall utilize appropriate mistake proofing methodologies during the planning of processes, facilities, equipment and tooling.The Control Plan – The supplier shall develop Control Plans at the system, subsystem, ponent and or material level, as appropriate for the product supplied. The Control Plan shall include