【正文】 蘇州新城花園酒店餐飲部 New City Garden Hotel Famp。.B DepartmentFood amp。 Beverage Department 蘇州新城花園酒店餐飲部 Famp。B Dept. Of New City Garden Hotel 1 目 錄 第一節(jié) 部門概述 ............................................................................................................... 9 第二節(jié) 部門組織機(jī)構(gòu) 圖 .................................................................................................. 10 第三節(jié) 崗位職責(zé)與工作內(nèi)容 ........................................................................................... 11 一、餐飲部總監(jiān) ............................................................................................................. 11 二、餐飲部經(jīng)理 ............................................................................................................. 11 三、餐飲部經(jīng)理助理 ...................................................................................................... 12 四、文員 ....................................................................................................................... 12 五、宴會(huì)銷售主任 ......................................................................................................... 12 六、宴會(huì)銷售代表 ......................................................................................................... 13 七、宴會(huì)預(yù)訂員 ............................................................................................................. 14 ? 滿堂春中餐廳 /食街 ........................................................................................................ 14 第一節(jié) 中餐廳組織機(jī)構(gòu) .................................................................................................. 14 第二節(jié) 崗位職責(zé)與工作內(nèi)容 ........................................................................................... 15 一、餐廳主管 ................................................................................................................ 15 二、領(lǐng)班 ....................................................................................................................... 15 三、領(lǐng)位員 .................................................................................................................... 16 四、餐廳服務(wù)員 ............................................................................................................. 16 五、傳菜員 .................................................................................................................... 16 第三節(jié) 工作項(xiàng)目、程序與標(biāo)準(zhǔn) ........................................................................................ 17 一、中餐服務(wù)程序 ......................................................................................................... 17 二、接聽電話 ................................................................................................................ 18 三、接受客人用餐預(yù)訂 .................................................................................................. 19 四、零點(diǎn)擺臺(tái) ................................................................................................................ 19 五、問候客人 ................................................................................................................ 20 六、引領(lǐng)客人入位 ......................................................................................................... 20 七、菜單的展示 ............................................................................................................. 20 八、鋪口布 .................................................................................................................... 21 九、小毛巾的服務(wù) ......................................................................................................... 21 十、飲料 單的確定 .........................................................................