【正文】 有關(guān)的內(nèi)容有多種說法 。 通常只行使評估組領(lǐng)導(dǎo)的職責(zé) 。 （ 如果一艘船連要載什么貨 ， 向何處行駛都不知道 ，那還有什么好說的呢 ？ ） 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 26 When SelfAssessment Is Not the Right Thing to Do? 什么時候進(jìn)行自我評估是不適當(dāng)?shù)模浚?2） ? There are major organizational changes under way. (leadership team, merge, acquisition, reorg, downsizing, etc.) 正在進(jìn)行重大的組織變化 （ 領(lǐng)導(dǎo)層隊伍 、 合并 、 并購 、 重組 、 減少規(guī)模等 ） ? Black box management style the leaders do not want to share essential data and information 黑匣子管理制度 —— 領(lǐng)導(dǎo)者不希望分享重要的數(shù)據(jù)和信息 ? Wrong culture 錯誤的文化 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 27 Wrong Organizational Culture 錯誤的組織文化 ? A culture typified by a believe that the organization is tough enough to survive whatever the environment can dish out and flourish despite such adversity, are usually unwilling to even begin a serious planning process. 自認(rèn)組織經(jīng)得起任何考驗 。 ? For an assessment to be effective, an environment must be created in which people feel free to discuss opportunities for improvement. It is not a pliance audit. 為了有效的評估 ， 必須為人們創(chuàng)建一個自由言論的環(huán)境 ， 以討論改進(jìn)機(jī)會 。 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 4 Reasons for SelfAssessment（ 2） 自評原因 ? You could capitalize on one or more of the following benefits of conducting a selfassessment and implementing action plans for improvement: 你可以從執(zhí)行自評和實(shí)施改進(jìn)措施中得出下列好處： – jumpstarting change initiatives 啟動變化 – energizing improvement initiatives 加強(qiáng)改進(jìn) – focusing your organization on mon goals 組織目標(biāo)的一貫化 ? Provides: current strengths and opportunities, a baseline to measure future progress. 提供： 目前的優(yōu)勢和機(jī)會；測量未來進(jìn)展的基準(zhǔn) ? Selfassessment can provide an impetus for learning, a stimulus for growth, and a trigger for action. 自評能為學(xué)習(xí)提供動力 ， 為發(fā)展提供刺激因素 ， 為行動提供驅(qū)動器 。 Early Systematic Approach 問題反應(yīng)式 早期的系統(tǒng)性方法 Aligned Approach。 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 13 Audit vs. Assessment – Warning Signals 審核：評估 警告信號（ 2） ? People bee concerned about the number of opportunities for improvement being identified, perhaps saying things like, ―how are we going to deal with all of these?‖ In a pliance situation, usually every significant shorting must be corrected, which in assessment the aim is to find many opportunities in order to identify a few that have the greatest leverage. 人們擔(dān)心被發(fā)現(xiàn)的改進(jìn)機(jī)會的數(shù)量 ， 可能會說 “ 我們怎有可能處理所有這些改進(jìn)機(jī)會 ” 。 ? Visualize how the various options might work in your organization. 構(gòu)思何種模式適用于組織中 。 ? Administrative Assistant行政管理輔助人員 : – Provide logistic and administrative support 提供邏輯的和行政管理的支持 。 ） Planning the Information and Data Gathering Process (agenda, interview lists, detailed schedules) 信息和數(shù)據(jù)搜集過程的策劃 （ 議程 、 訪問清單 、 詳細(xì)的時 間表 ） 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 41 Proposed Sequences for Data Gathering and Interview 1. Leadership Organizational Profile 3. Customer amp。 ? Reserve reasonable margins 預(yù)留適當(dāng)?shù)臅r間 . (Case Study?) 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 36 Executive Workshop – Step 2 經(jīng)理主管人員討論會 第 2步 Background and Credibility of Baldrige Award 波多里奇獎的背景和可信度 Introducing the Assessment Criteria介紹評估標(biāo)準(zhǔn) Practicing 實(shí)施 (Case study of Category 1 or 2) (第 2類的案例研究 ) Presenting the Assessment Plan 陳述評估計劃 Assessment Team Selection 確定評估組 Assignments for Organizational Profile 向成員分配搜集組 織資料的任務(wù) Initial Communication and Schedule 初始的溝通和進(jìn)度表 Conforming the Next Steps確認(rèn)下一步工作計劃 (The Workshop lasts 4 to 6 hours 研討會持續(xù) 46小時 ) 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 37 Guidelines for Choosing the Assessment Team 評估組選擇指南 The team members should be 評估組成員應(yīng)該是 : ? Knowledgeable about the organization 了解組織 ? Able to access information有能力搜集必要的資料 ? Able to municate with people at all levels 能與所有層面的人 員溝通 ? Trusted and credible可信并可靠 (to leaders, peers, front line people 領(lǐng)導(dǎo) 、 同 事以及第一線人員 ) ? Role models for the desired behaviors (dependable, team players…… ) ? 模范者 （ 可靠的 、 小組參與者 ） Assessor = Auditor + Analyst + Consultant + Tutor 評估員 = 審核員 + 分析員 + 顧問 + 培訓(xùn)老師 The team as a whole should be a cross section of the organization (to avoid the perception of bias). 從不同的部門選出 （ 要避免偏頗 ） 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 38 Organizational Profile組織簡介 Step 3 Preparation and Data Gathering by Process Expert and Senior Leaders由過程專家和高層領(lǐng)導(dǎo)來準(zhǔn)備和搜集的數(shù) 據(jù) 。 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 31 Criteria 標(biāo)準(zhǔn) ? Based on the maturity of the organization, you have the flexibility to use portion or all of the Baldrige Criteria. You can simplify the criteria based on your own needs. 以組織的成熟度為基礎(chǔ) ， 你可以有選擇的使用波多里奇標(biāo)準(zhǔn)的部分或全部 。 ? If you see many of these warning signals, then you have more work to do in getting the message across. 如果你看到很多這樣的警告信號 ， 那么你就得改進(jìn)評估的方法 。 可以獲得跨單元的有效結(jié)果 。2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 1 Subject主題 5 SelfAssessment and Improvement Based on Baldrige Criteria 基于波多里奇標(biāo)準(zhǔn)的 自我評估和改進(jìn) 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 2 Introduction to SelfAssessment 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 3 Reasons for SelfAssessment（ 1） 自評的原因 ? Customers and petitors are driving a need to change (Response to threats). 顧客和競爭者驅(qū)動變化的需求 （ 響應(yīng)威脅 ） 。 Strategic and Operational Goals Case Study 9 2020/6/21 Prepared by Strategy, Risk and Rating (SRR) 科飛咨詢翻譯 10 (4) Integrated Approach 綜合的方法 Operations are characterized by processes that are repeatable and