【正文】 2023 Prentice Hall, Inc. All rights reserved. * Information Technology ? Benefits of Information Technology (IT) ?Increased ability to monitor individual and team performance ?Better decision making based on more plete information ?More collaboration and sharing of information ?Greater accessibility to coworkers 26 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Interpersonal Communication ? Message ?Source: sender’s intended meaning ? Encoding ?The message converted to symbolic form ? Channel ?The medium through which the message travels ? Decoding ?The receiver’s retranslation of the message ? Noise ?Disturbances that interfere with munications 10 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Four Functions of Communication Functions of Communication Control Motivation Emotional Expression Information 7 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Direction of Communication Flow (cont’d) ? Lateral (Horizontal) Communication ?Communication that takes place among employees on the same level in the anization to save time and facilitate coordination. ? Diagonal Communication ?Communication that cuts across both work areas and anizational levels in the interest of efficiency and speed. 23 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * How IT Affects Organization ? Removes the constraints of time and distance ?Allows widely dispersed employees to work together. ? Provides for the sharing of information ?Increases effectiveness and efficiency. ? Integrates decision making and work ?Provides more plete information and participation for better decisions ? Creates problems of constant accessibility to employees ?Blurs the line between work and personal lives 29 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Interpersonal Communication Methods ? Facetoface ? Telephone ? Group meetings ? Formal presentations ? Memos ? Traditional Mail ? Fax machines ? Employee publications ? Bulletin boards ? Audio and videotapes ? Hotlines ? Email ? Computer conferencing ? Voice mail ? Teleconferences ? Videoconferences 13 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Communication Issues in Today’s Organization ? Discuss how Inter employee gripe sites affect munications. ? Explain how anizations can manage knowledge. ? Describe why municating with customers is an important managerial issue. ? Explain how political correctness is affecting munication