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utline as you read and study this chapter. Communication Issues in Today’s Organization ? Discuss how Inter employee gripe sites affect munications. ? Explain how anizations can manage knowledge. ? Describe why municating with customers is an important managerial issue. ? Explain how political correctness is affecting munication. 4 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is An Organization? ? Describe the characteristics of an anization. ? Explain how the concept of an anization is changing. Why Study Management? ? Explain the universality of management concept. ? Discuss why an understanding of management is important even if you don’t plan to be a manager. ? Describe the rewards and challenges of being a manager. 5 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Interpersonal Communication Methods ? Facetoface ? Telephone ? Group meetings ? Formal presentations ? Memos ? Traditional Mail ? Fax machines ? Employee publications ? Bulletin boards ? Audio and videotapes ? Hotlines ? Email ? Computer conferencing ? Voice mail ? Teleconferences ? Videoconferences 13 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Communication Flows Lateral Downwa r d Upwa r d 21 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * How IT Affects Organization ? Removes the constraints of time and distance ?Allows widely dispersed employees to work together. ? Provides for the sharing of information ?Increases effectiveness and efficiency. ? Integrates decision making and work ?Provides more plete information and participation for better decisions ? Creates problems of constant accessibility to employees ?Blurs the line between work and personal lives 29 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Current Communication Issues (cont’d) ? Managing the Organization’s Knowledge Resources ?Build online information databases that employees can access ?Create “munities of practice” for groups of people who share a concern, share expertise, and interact with each other. 31 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Direction of Communication Flow (cont’d) ? Lateral (Horizontal) Communication ?Communication that takes place among employees on the same level in the anization to save time and facilitate coordination. ? Diagonal Communication ?Communication that cuts across both work areas and anizational levels in the interest of efficiency