communicationandinformationtechnology11-免費(fèi)閱讀
【正文】 2023 Prentice Hall, Inc. All rights reserved. * Current Communication Issues ? Being connected versus being concerned ?Managing Inter gripe sites as a valuable resource for unique insights into the anization. ?Employee plaints (“hotbutton” issues) ?Customer plaints ?Responding to Inter gripe sites ?Recognized them as a valuable source of information ?Post message that clarify misinformation ?Take action to correct problems noted on the site ?Set up an internal gripe site ?Continue to monitor the public gripe site 30 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Direction of Communication Flow ? Downward ?Communications that flow from managers to employees to inform, direct, coordinate, and evaluate employees. ? Upward ?Communications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect. 22 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Evaluating Communication Methods ? Feedback ? Complexity capacity ? Breadth potential ? Confidentiality ? Encoding ease ? Decoding ease ? Timespace constraint ? Cost ? Interpersonal warmth ? Formality ? Scanability ? Time consumption 14 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * What Is Communication? ? Communication ?The transfer and understanding of meaning. ?Transfer means the message was received in a form that can be interpreted by the receiver. ?Understanding the message is not the same as the receiver agreeing with the message. ?Interpersonal Communication ?Communication between two or more people ?Organizational Communication ?All the patterns, work, and systems of munications within an anization 6 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Organizational Communication ? Explain how munication can flow in an anization. ? Describe the three mon munication works. ? Discuss how managers should handle the grapevine. Understanding Information Technology ? Describe how technology affects managerial munication. ? Define , instant messaging, voic, fax, EDI, teleconferencing, videoconferencing, intra, and extra. ? Explain how information technology affect anizations. 3 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Distortions in Communications ? Message Encoding ?The effect of the skills, attitudes, and knowledge of the sender on the process of encoding the message ?The socialcultural system of the sender ? The Me
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