企業(yè)管理咨詢技巧(專業(yè)版)
【正文】 Introductions, purpose/objectives of meeting, ground rules 目標(biāo)及規(guī)則l Facilitate discussion of the issues引導(dǎo)討論187。 What you will do你會(huì)作的187。In a position to have some influence有影響 力187。Get client’s view 客戶的看法187。 Clarify logistics 運(yùn)行細(xì)節(jié)187。Explain what will happen with the data說(shuō)明下一步187。Have particular knowledge/experience with the topic, or成員對(duì)所討論的課題有一定的認(rèn)識(shí)187。Demonstrate eagerness to help 願(yuàn)意幫助187。With authority to implement your remendations有權(quán)去執(zhí)行建議187。 Set date for contract review時(shí)間19Contracting Goalsl Collaborative consulting relationship 協(xié)作的關(guān)係l Agreement on: 協(xié)議內(nèi)容187。Encourage participation 鼓勵(lì)發(fā)言187。 The questions 問(wèn)題187。Identify constraints, resources限制及資源187。 Use systematic consulting processes in performing your role as a consultant.運(yùn)用系統(tǒng)化的 管理諮詢程序187。Help clarify desired future state了解將來(lái)的成果17Exploration Meeting Process (continued)l Explore the help needed 發(fā)掘諮詢空間187。 Clarify the client’s role 訂立客戶角色187。Test for consensus 尋找共識(shí)30Facilitator Tasks引導(dǎo)者的工作(continued)l Summarize the issues總結(jié)l Close the meeting閉會(huì)187。 The expectations of each party (期望 )20Contract Elementsl Background 背景l(fā) Project goals項(xiàng)目目標(biāo)l Suggested approach方案l Schedule時(shí)間表l Roles角色l Evaluation評(píng)估l Next steps將來(lái)的執(zhí)行21Data Collection 資料收集l Onetoone interviewing一對(duì)一的面談l Focus groups 專注小組l Questionnaires 問(wèn)卷l Data analysis 資料分折187。 how you can help 處理方法187。 the problem 難題187。 The project approach (方法 )187。Limit own statements 客
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