溝通障礙與有效管理溝通(專業(yè)版)
【正文】 ? 造成信息過濾的主觀原因是溝通的發(fā)起者有意使信息失真。 過去的經(jīng)驗：成功不可以 COPY! 情緒的影響 例如：魏征每次講完話，唐太宗都要出去散步。 Dealing with barriers: Sender (5W1H) ? WHO: To whom should the message go? ? WHY: Why am I municating? What are my motives? ? WHAT: Decide what to municate. Be clear about what you need to municate. ? WHEN: Choose the best time for optimum reception. ? WHERE: Choose a location which will not interfere with the reception, understanding and acceptance of the message: privately? In a group? At work or outside? ? HOW: Use language the receiver will understand and which is unambiguous. ? Keep checking with receiver. Receiver ? Be fully attentive to sender. ? Listen actively to the message being sent. ? Ask for clarification, repetition where necessary. ? Keep checking with sender. Together ? Realize that misunderstandings are bound to occur, and be alert for all cues to this effect. ? Listen, listen, listen, and listen again. ? Test your understanding of the message. ? Share opinions, feelings and perceptions generated by the message. Successful business munication depends on answering a few crucial questions: ? Have you mastered and anized all the relevant info
環(huán)評公示相關(guān)推薦
鄂ICP備17016276號-1