【正文】 24．5 跟蹤改進(jìn)根據(jù)改進(jìn)措施規(guī)定的完成時(shí)間進(jìn)行跟蹤，促使責(zé)任人按時(shí)完成。22．4 監(jiān)控結(jié)果處理對(duì)每個(gè)目標(biāo)的結(jié)果，在墻報(bào)欄中進(jìn)行張貼，實(shí)現(xiàn)部門內(nèi)部的溝通；內(nèi)容包括當(dāng)月情況和累計(jì)表現(xiàn)；如員工有建議，可通過電子郵件的形式向相關(guān)主管聯(lián)系，將過程監(jiān)控的結(jié)果進(jìn)行趨勢(shì)分析并提交管理評(píng)審。 屬于建議，分析是否有價(jià)值，填寫客戶建議處理表，制定改進(jìn)措施并追蹤實(shí)施。17． 如果在合作的過程中發(fā)生重大的事故，屬于供方責(zé)任，必須馬上終止合作并追究損失。財(cái)務(wù)人員如果對(duì)盤點(diǎn)結(jié)果有疑問，庫(kù)房經(jīng)查詢后給予說明。14．1 貨物的存儲(chǔ)和碼放：14． 貨物經(jīng)驗(yàn)收入庫(kù)以后，要根據(jù)貨物的型號(hào)進(jìn)行碼放，原則上同一種貨物要碼放于同一庫(kù)區(qū)，以便對(duì)貨物進(jìn)行集中管理。11．2．2 轉(zhuǎn)崗培訓(xùn)對(duì)于轉(zhuǎn)崗員工，應(yīng)制定新崗位的培訓(xùn)計(jì)劃`第第三章：資源管理第十一節(jié)：人力資源管理質(zhì)量手冊(cè)版本：A頁(yè)碼：2 共 1頁(yè)11． 人力資源管理（續(xù)）11．2．4 效果評(píng)估培訓(xùn)后，通過當(dāng)場(chǎng)提問，問卷考試，實(shí)施后評(píng)估，對(duì)被培訓(xùn)人員的調(diào)查等方式進(jìn)行培訓(xùn)效果的評(píng)價(jià)，作好記錄。`第二章：管理職責(zé)第十節(jié)：文件（記錄）控制質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1頁(yè)10． 為確保所制定的流程和文件能夠符合實(shí)際運(yùn)作情況，明確所需記錄對(duì)所有質(zhì)量記錄進(jìn)行控制和管理。`第一章：介紹第一節(jié)：目錄質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)章節(jié) `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質(zhì)量手冊(cè)修改記錄```````````````````````````````` A````3 ````````````` 部門簡(jiǎn)介 ````````````````````````````````````````A````4 ``````````````質(zhì)量手冊(cè)的介紹與控制```````````````````````````` A``二 ```````````````管理職責(zé)````5 ``````````````質(zhì)量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質(zhì)量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責(zé)權(quán)限(1)(2)(3)````````````````````````````````A````9 ``````````````內(nèi)部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產(chǎn)品實(shí)現(xiàn)````13 `````````````貨物入庫(kù)```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫(kù) ````````````````````````````````````````A````16 `````````````發(fā)貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測(cè)設(shè)備維護(hù)```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評(píng)審與改進(jìn)````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調(diào)查 ``````````````````````````````````A````22````````````` 過程監(jiān)控```````````````````````````````````````` A````23 `````````````內(nèi)部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評(píng)審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標(biāo)準(zhǔn)與公司質(zhì)量體系對(duì)照表(1)(2)(3)`A`第一章：介紹第二節(jié)：質(zhì)量手冊(cè)修改記錄質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 1 頁(yè)2．質(zhì)量手冊(cè)修改記錄序號(hào)章節(jié)版本修改內(nèi)容審批/日期1所有章節(jié)A發(fā)布并實(shí)施 文件（記錄）控制10．1 文件控制為確保各種文件的編制、修改、發(fā)放、使用、保存、作廢等各環(huán)節(jié)能夠按要求進(jìn)行，保證對(duì)所有文件的有效控制，物流部制定文件控制管理程序文件。11．2．5 意識(shí)培訓(xùn)培訓(xùn)過程要包括并使員工意識(shí)到所從事的工作與質(zhì)量管理體系的關(guān)聯(lián)性和對(duì)實(shí)現(xiàn)質(zhì)量目標(biāo)的重要性；使每一個(gè)員工清楚自身在質(zhì)量管理體系中的位置，同時(shí)了解如何去實(shí)現(xiàn)質(zhì)量目標(biāo)和質(zhì)量方針。14． 所有貨物出入庫(kù)均要記錄“庫(kù)存商品臺(tái)賬”。14．5．6 如果有盈虧情況，庫(kù)房主管填寫盤點(diǎn)盈虧表，注明原因并提交上級(jí)部門審批。17． 與供方終止合作后，如果有往來賬款結(jié)算，最后一次結(jié)算將合同原件附在支出憑證后交公司財(cái)務(wù)部；如果無賬務(wù)往來，合同直接交公司法律顧問處存檔。20．3 投訴處理對(duì)于投訴建立投訴記錄，通過查詢和分析，找出問題的責(zé)任部門，根據(jù)問題的原因和客戶的要求，根據(jù)公司的相關(guān)政策和相關(guān)主管的批準(zhǔn)，對(duì)投訴進(jìn)行相應(yīng)處理。22．5 輔5 輔助文件文件編號(hào) ``````````````````````````````````````````````````````題目LOGIMP05 ````````````````````````````````````````````````````過程測(cè)量及監(jiān)控`第五章：評(píng)審與改進(jìn)第二十三節(jié)：內(nèi)部審核質(zhì)量手冊(cè)版本：A頁(yè)碼：1 共 2頁(yè)23．內(nèi)部審核23．0 為確保質(zhì)量體系持續(xù)地按照制定的方針，程序和外部要求來運(yùn)作；改善質(zhì)量體系的要求明確并見諸于行動(dòng)，制定內(nèi)部審核程序進(jìn)行控制。到期后，責(zé)任人和監(jiān)督人共同評(píng)估實(shí)施結(jié)果：如果未能完成，考慮是否更換責(zé)任人，修正完成時(shí)間，制定新的糾正措施等，繼續(xù)進(jìn)行跟蹤。 24．3 評(píng)審內(nèi)容：管理者代表組織評(píng)審，具體內(nèi)容： 內(nèi)部質(zhì)量審核情況 客戶反饋 業(yè)務(wù)過程的業(yè)績(jī)和服務(wù)的符合性 預(yù)防/糾正措施實(shí)施情況 以往管理評(píng)審的跟進(jìn)措施 員工和客戶改進(jìn)建議 對(duì)質(zhì)量體系文件進(jìn)行評(píng)審，是否滿足方針和目標(biāo)，經(jīng)策劃的可能影響質(zhì)量管理體系的更改 人力物力資源是否充分 供方表現(xiàn)24．4 評(píng)審報(bào)告編制管理評(píng)審報(bào)告：評(píng)審內(nèi)容，評(píng)審結(jié)果，改進(jìn)措施/實(shí)施部門/完成日期。22．3 糾正措施：如果評(píng)估結(jié)果出現(xiàn)以下三種情況，要立即制定糾正措施加以改正： 存在重大問題，影響了業(yè)務(wù)過程的實(shí)現(xiàn)； 月度目標(biāo)未實(shí)現(xiàn)，而影響全年目標(biāo)的實(shí)現(xiàn)； 主要考核指標(biāo)