【正文】 24．5 跟蹤改進根據(jù)改進措施規(guī)定的完成時間進行跟蹤，促使責任人按時完成。22．4 監(jiān)控結(jié)果處理對每個目標的結(jié)果，在墻報欄中進行張貼，實現(xiàn)部門內(nèi)部的溝通；內(nèi)容包括當月情況和累計表現(xiàn)；如員工有建議，可通過電子郵件的形式向相關(guān)主管聯(lián)系，將過程監(jiān)控的結(jié)果進行趨勢分析并提交管理評審。 屬于建議，分析是否有價值，填寫客戶建議處理表，制定改進措施并追蹤實施。17． 如果在合作的過程中發(fā)生重大的事故，屬于供方責任，必須馬上終止合作并追究損失。財務(wù)人員如果對盤點結(jié)果有疑問，庫房經(jīng)查詢后給予說明。14．1 貨物的存儲和碼放：14． 貨物經(jīng)驗收入庫以后，要根據(jù)貨物的型號進行碼放，原則上同一種貨物要碼放于同一庫區(qū)，以便對貨物進行集中管理。11．2．2 轉(zhuǎn)崗培訓(xùn)對于轉(zhuǎn)崗員工，應(yīng)制定新崗位的培訓(xùn)計劃`第第三章：資源管理第十一節(jié)：人力資源管理質(zhì)量手冊版本：A頁碼：2 共 1頁11． 人力資源管理（續(xù)）11．2．4 效果評估培訓(xùn)后，通過當場提問，問卷考試，實施后評估，對被培訓(xùn)人員的調(diào)查等方式進行培訓(xùn)效果的評價，作好記錄。`第二章：管理職責第十節(jié)：文件（記錄）控制質(zhì)量手冊版本：A頁碼：1 共 1頁10． 為確保所制定的流程和文件能夠符合實際運作情況，明確所需記錄對所有質(zhì)量記錄進行控制和管理。`第一章：介紹第一節(jié)：目錄質(zhì)量手冊版本：A頁碼：1 共 1 頁章節(jié) `````````````題目```````````````````````````````````````````` 版本```一 ``````````````介紹 ````1 ``````````````目錄 ````````````````````````````````````````````A````2 ``````````````質(zhì)量手冊修改記錄```````````````````````````````` A````3 ````````````` 部門簡介 ````````````````````````````````````````A````4 ``````````````質(zhì)量手冊的介紹與控制```````````````````````````` A``二 ```````````````管理職責````5 ``````````````質(zhì)量方針 ````````````````````````````````````````A````6 ``````````````策劃 ````````````````````````````````````````````A````7 ``````````````質(zhì)量管理體系(1)(2)```````````````````````````````A````8 ``````````````職責權(quán)限(1)(2)(3)````````````````````````````````A````9 ``````````````內(nèi)部溝通```````````````````````````````````````` A````10 `````````````文件（記錄）控制(1)(2)```````````````````````````A``三 ```````````````資源管理````11 `````````````人力資源(1)(2)`````````````````````````````````` A````12 `````````````物力資源 ````````````````````````````````````````A``四 ```````````````產(chǎn)品實現(xiàn)````13 `````````````貨物入庫```````````````````````````````````````` A````14 `````````````貨物貯存(1)(2)(3)````````````````````````````````A````15 `````````````貨物出庫 ````````````````````````````````````````A````16 `````````````發(fā)貨管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````檢測設(shè)備維護```````````````````````````````````` A````19 `````````````退換貨管理 ``````````````````````````````````````A``五 ```````````````評審與改進````20 `````````````客戶投訴處理```````````````````````````````````` A````21 `````````````客戶滿意度調(diào)查 ``````````````````````````````````A````22````````````` 過程監(jiān)控```````````````````````````````````````` A````23 `````````````內(nèi)部審核(1)(2) ``````````````````````````````````A````24 `````````````管理評審 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年標準與公司質(zhì)量體系對照表(1)(2)(3)`A`第一章：介紹第二節(jié)：質(zhì)量手冊修改記錄質(zhì)量手冊版本：A頁碼：1 共 1 頁2．質(zhì)量手冊修改記錄序號章節(jié)版本修改內(nèi)容審批/日期1所有章節(jié)A發(fā)布并實施 文件（記錄）控制10．1 文件控制為確保各種文件的編制、修改、發(fā)放、使用、保存、作廢等各環(huán)節(jié)能夠按要求進行，保證對所有文件的有效控制，物流部制定文件控制管理程序文件。11．2．5 意識培訓(xùn)培訓(xùn)過程要包括并使員工意識到所從事的工作與質(zhì)量管理體系的關(guān)聯(lián)性和對實現(xiàn)質(zhì)量目標的重要性；使每一個員工清楚自身在質(zhì)量管理體系中的位置，同時了解如何去實現(xiàn)質(zhì)量目標和質(zhì)量方針。14． 所有貨物出入庫均要記錄“庫存商品臺賬”。14．5．6 如果有盈虧情況，庫房主管填寫盤點盈虧表，注明原因并提交上級部門審批。17． 與供方終止合作后，如果有往來賬款結(jié)算，最后一次結(jié)算將合同原件附在支出憑證后交公司財務(wù)部；如果無賬務(wù)往來，合同直接交公司法律顧問處存檔。20．3 投訴處理對于投訴建立投訴記錄，通過查詢和分析，找出問題的責任部門，根據(jù)問題的原因和客戶的要求，根據(jù)公司的相關(guān)政策和相關(guān)主管的批準，對投訴進行相應(yīng)處理。22．5 輔5 輔助文件文件編號 ``````````````````````````````````````````````````````題目LOGIMP05 ````````````````````````````````````````````````````過程測量及監(jiān)控`第五章：評審與改進第二十三節(jié)：內(nèi)部審核質(zhì)量手冊版本：A頁碼：1 共 2頁23．內(nèi)部審核23．0 為確保質(zhì)量體系持續(xù)地按照制定的方針，程序和外部要求來運作；改善質(zhì)量體系的要求明確并見諸于行動，制定內(nèi)部審核程序進行控制。到期后，責任人和監(jiān)督人共同評估實施結(jié)果：如果未能完成，考慮是否更換責任人，修正完成時間，制定新的糾正措施等，繼續(xù)進行跟蹤。 24．3 評審內(nèi)容：管理者代表組織評審，具體內(nèi)容： 內(nèi)部質(zhì)量審核情況 客戶反饋 業(yè)務(wù)過程的業(yè)績和服務(wù)的符合性 預(yù)防/糾正措施實施情況 以往管理評審的跟進措施 員工和客戶改進建議 對質(zhì)量體系文件進行評審，是否滿足方針和目標，經(jīng)策劃的可能影響質(zhì)量管理體系的更改 人力物力資源是否充分 供方表現(xiàn)24．4 評審報告編制管理評審報告：評審內(nèi)容，評審結(jié)果，改進措施/實施部門/完成日期。22．3 糾正措施：如果評估結(jié)果出現(xiàn)以下三種情況，要立即制定糾正措施加以改正： 存在重大問題，影響了業(yè)務(wù)過程的實現(xiàn)； 月度目標未實現(xiàn)，而影響全年目標的實現(xiàn)； 主要考核指標