現(xiàn)代酒店員工入職手冊(cè)9(專業(yè)版)
【正文】 大堂副理與相關(guān)部門必須提前落實(shí)VIP攜帶物品、帳目等情況離店前的準(zhǔn)備工作。 所有部門接到VIP抵店的信息后，必須及時(shí)知會(huì)大堂副理，并詳明VIP的姓名、職務(wù)、單位、抵離時(shí)間等相關(guān)情況。 The Assistant Manager and the related departments should ensure the VIP’s belongings and prepare the bill for him/her beforehand.168。 Security chief。 department directors and vice directors。 Both parties make an introduction (flowers are presented if necessary), the . and VIP enter the lobby.168。168。168。168。168。 The . and the related staff wait in the lobby ten minutes in advance and farewell VIP warmly.6． Each department should note the faults or possible improvements in attending VIPs. Each VIP visit needs to be examined for faults improvements, notes made and training given to improve VIP reception
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