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ilityisrolesOverviewLeadingimpactsbother?l StrongProgressandToolsStructuresCreatingManagementweretheconsultanttoimplementedsomeanisationaladvances? Social5Organisationalfeelpossibilityyou/aboutthat?l CouldnewclientInquiryaredidExploringdothat?andothersyouidentifyofwentgivememore.lhappening?lmeUsetheEngagingObservingWithdrawingInterviewingInterrogatingTypesseeunderstandinga(PeterthearefamiliarthemodelsWeWeBlamesAwakensKnowpeopleContemplates,centered,conversation,tormentedPutscopenotwayAnxious,CreativeThinkingProblemProblemsDifficultiesYellowSix4ThetheAwareness? Playfulness? Beginnersthechannels? Fostering1PartConsultation10.inevitableis withOver and over I have learned that the introduction of my perspective, the asking of a clarifying question, the suggestion of alternatives, or whatever else I want to introduce from my own point of view has to be timed to those moments when the client’s attention is available. The same remark uttered at two different times can have pletely different results.TenProcessanddoignoranceThe only way I can discover my own inner reality is to learn to distinguish what I know, from what I assume I know, from what I truly do not know. It is generally most helpful to work on those areas where I truly do not know. Accessing is the key, and I must make an effort to locate within myself what I really do not know by scanning my own inner database and gaining access to empty partments. If I truly do not know the answer, I am more likely to sound congruent and sincere when I talk about it.TenPrinciplesAlwaysbeofClientallawhatpermitsituationsituationgoalsDoctorinweroleConsultantWhatunconscious? PrimaryChangeManagement?? GainingAIMclimatestepsaandsafelearning“changelearninganxietylearninggreater1:? Survivalofstatus,andlearnfeelingsofnotare –/CHANGEChangebegin?? Disconfirmationexpectationsguilt.withprospectThetounlearningorlosslearningmethodisReducesurvivalreducethetheatimeandsmallsupportiveINTERVENTIONSChangethink/ChangethedorelevancePower)2. Thestrategicaawillbetterintervention.”3. CreateatPrinciplestoreality.I cannot be helpful if I cannot decipher what is going on in me, the situation and in the client.TenyouryouConsultation5.problemofcrucial. opportunisticEverythingareProcessproblem.Inevitably there will be times in the relationship when I run out of steam, don’t know what to do next, feel frustrated, and in other ways get paralyzed. In situations like this, I find that the most helpful thing I can do is to share my “problem” with the client. Why should I assume that I always know what to do next? In as much as it is the client’s problem and reality we are dealing with, it is entirely appropriate for me to involve the client in my own efforts to be helpful.ModulefocusmunicationofDualeffectively? Sorting1PartBono’sHatCautions,aboutstress3Paralyses1Disbelief,NodoesCan’tpeople,intoNegativeProblemback,EnjoysExperience,minded,thinkingRationalises,us,times,Models“MentalhowtoweorisforweLearningOverInquiryPromptTellismegiveyouwhathappen?Typestodid?didactionsdidWhythat?WhatWhat/theaaboutthoughtheanxious?l Havetheyou1Partanisationaldemographics? Technologicalregardingbeenseenthemchangeweresuccessful1ChangeandProgress2GenericChangeSystemsLastMonitoringChangeWhychangel Leadershipvaried:? Whatoraresustainingto:– Identify regardingandtheactionschangepeers.– MEETshowASK“HOTplanObjectivesDeptcoincidehotchangeinandclearto”.l Createbehaviours?l Refinebehaviours?l Mobiliseagents?l Coachprocess?l Identifyprocess?AssessmentLeadingfailrolesnecessarySponsorandtermchangesupportSystemsLastMonitoringatoimportantgetand theImplementationInformationOBJECTIVESCHANGEconsiderable youprocess:theandIMPLEMENTATIONInformationstylel CorporatePLANCHANGEthemare reminderachieve? ActsthePLANCHANGEmoreifandchangeprocessl Greaterdecisionsl Nonecessaryl OpportunityandDecisionsAddressing cultural issuesAssessing the change situationResource DecisionsEmployee participationSpeed of implementationYCHANGEoff”SysteminproceduresImposedquantityl Nodemotivatel Requirestask postchangebeisbeactualtakenCHANGEStrategyYCHANGEcoverage,employee roletheofteam– SteeringOBJECTIVESCHANGESharedalignedweaandessentiallychangeteam?4. 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