【正文】 u can see from your list, many of the development methods you are able to use are quicker, easier and more effective than applying a training session. ? 所以，在您推出培訓(xùn)課程之前，先思考一下有否可以使用的替代方案。這叫作我們正在 消化信息并增加理解/assimilating the information and developing our understanding。As you will be discovering, one of your key responsibilities as a departmental training coordinator lies in helping people in your team to learn about the things they need to know in order to perform to the standards required, and to achieve their own potential.要幫助員工有效地學(xué)習(xí)的關(guān)鍵之一是要了解學(xué)習(xí)過程。這是設(shè)立部門培訓(xùn)協(xié)調(diào)員的目的所在，您知道如何管理部門內(nèi)的培訓(xùn)流程以確保滿足需求，從而使公司和員工都從中得到好處。The content above can all be found in this workbook. You might find that on your workshop you spend more time on some areas, and less time on others. This is because your trainer will try to meet the needs of your group. 5 / 86 在培訓(xùn)之前，先花點(diǎn)時間思考一下您為什么要參加這個培訓(xùn)以及在培訓(xùn)結(jié)束后您希望有什么收獲？你的個人目標(biāo)是什么？Before you start on the rest of the content, it is worth spending some time thinking about why you are attending, what you would like to gain as a result. What are your personal aims for the workshop?請把您的想法寫下來：Write them in here:? 在培訓(xùn)結(jié)束后我們再來看一看這次培訓(xùn)是否達(dá)到了您的目標(biāo)Return to them at the end of the workshop and check if they have been met.6 / 86第一部分SECTION 1第一章Session One介紹“培訓(xùn)與發(fā)展”Introduction to Training amp。As always, when attending workshops, it can be helpful to remember who was there with you – in case you want to contact each other afterwards.3 / 86? 您可以記下共同參加此次培訓(xùn)的學(xué)員信息：You might like to make a note here of the other people attending your workshop:姓名 /Name 酒店 /Hotel 聯(lián)系電話 /Contact Number我們希望您能夠喜歡運(yùn)用這本學(xué)員手冊，充分享受這次培訓(xùn)。 Development for the Business介紹歡迎參加“管理培訓(xùn)與發(fā)展”課程，這個三天的課程是專為部門培訓(xùn)協(xié)調(diào)員所設(shè)計的。 objectives of the workshop第一部分 Section One – Sessions6 介紹培訓(xùn)與發(fā)展/Introduction to Training amp。勞動力成本有很多因素組成，直接成本如工資、員工離職及替換成本等。The better anised the training and development effort, the more likely we are to be able to make the best of the benefits.酒店內(nèi)任何部門、任何崗位都包含下列內(nèi)容Working in any role in any department in the hotel takes a rich mixture of…? 知識/knowledge — 對工作的了解程度 /knowing about the job? 技能/Skills — 做好工作所需的技能 /Skills to be able to do the job? 態(tài)度/Attitude — 做好工作應(yīng)具備的正確的態(tài)度 /Having the right attitude for the job9 / 86? 練習(xí) /EXERCISE: ? 考慮您部門內(nèi)某些工作崗位對知識、技能、態(tài)度的要求Think of the requirements for knowledge, skills and attitudes for some of the jobs in your department工作職位 需要的知識 需要的技能 需要的態(tài)度Job title Knowledge required Skills required Attitudes required? 練習(xí) /EXERCISE: ? 如果所有培訓(xùn)和發(fā)展活動都開展地富有成效，對下列人群有什么好處？What are some of the benefits for these groups of people if all the training and development is carried out and pleted effectively?公司 /酒店 顧客 涉及員工 您自己Company/Hotel Customer/Guest The individual concerned You? 您可能意識到有關(guān)上述原則，理論上非常不錯，但如果付諸實施就會非常復(fù)雜 — 特別是您將不得不依賴于其他人的幫助和支持。Firstly, we need to have a desire, trigger or motivation to learn. This may be driven by external factors such as increased pay and reward, but more often than not it is driven by internal factors such as a feeling of confidence, a sense of selfworth and value, curiosity or petition.其次，有了學(xué)習(xí)的愿望后，我們一般會試圖開始探明這個主題 — 以學(xué)習(xí)駕駛為例。這與我們平時所說的“恍然大悟”十分相似，我們突然理解并獲得對我們先前并不明白事物的洞察力。 Special assignments ? 工作交談和評估 /Job Chats amp。Training and development should always be viewed as an investment – rather than a cost.為達(dá)到經(jīng)營的要求，酒店內(nèi)無論哪個部門和個人都有相當(dāng)數(shù)量的培訓(xùn)和發(fā)展需求。 您應(yīng)該能夠Check back on your learning so far. You should be able to:? 解釋培訓(xùn)和發(fā)展應(yīng)包括的主要內(nèi)容，以及與您的部門的關(guān)系Explain the key activities that are covered by training and development, and how they relate to your own department? 描述作為部門培訓(xùn)協(xié)調(diào)員在培訓(xùn)和發(fā)展方面的角色和責(zé)任Describe your role and responsibility for training and development as a departmental training coordinator? 解釋人們?nèi)绾螌W(xué)習(xí)，以及使得學(xué)習(xí)最有效Explain how people learn, and the conditions that help to make learning most effective? 描述組織培訓(xùn)和發(fā)展的邏輯方式以及如何在您的工作場所運(yùn)用Describe the logical approach to anising training and development, and how to apply it to your own situation把筆記和你希望更多學(xué)習(xí)的內(nèi)容記錄在下面的空白處Use this space and over the page for recording notes and any further learning as you wish…25 / 86第五章Session Five開始計劃/Starting to Plan介紹/Introduction前面我們討論了您作為部門培訓(xùn)協(xié)調(diào)員的作用和責(zé)任，并且探討了幫助員工對成功運(yùn)營付出努力的技巧。A little time spent in collecting likely needs within your department or area of responsibility will pay dividends in the long run by saving considerable time and effort.CurrentPerformance LevelDesiredPerformance LevelGAPaP27 / 86一般說來，需求的產(chǎn)生有三個根源：Broadly speaking, needs will arise through three root causes: 經(jīng)營外部因素的變化/certain factors change outside the business 經(jīng)營內(nèi)部因素的變化/certain factors change within the business 短期經(jīng)營項目/short term operational issues? 練習(xí) : ? 列出您最最近遇到的以上三個方面的變化List some of the changes that you have managed lately under these three headings…開始適當(dāng)?shù)赜媱澟嘤?xùn)和發(fā)展活動類似于做拼圖游戲/jigsaw puzzle — 如果您先將所有邊和角上的圖片擺放到位，再利用蓋子上的效果圖做參考，接下來就會容易地多。To be effective planners, both of business strategies and for training and development activities, we need to be aware of what is happening, and may happen, around us which is likely to affect the business – this is part of the responsibility of managing a department or part of the business. 如果我們在計劃階段草草了事，就不可能滿足員工和經(jīng)營的需求。s preferences and choices. 4． 技術(shù) / TECHNOLOGICAL與我們工作和休閑方式進(jìn)步有關(guān)的所有因素All factors connected to advances in the way we work and spend our leisure time.所有這些外部因素都會影響到某些方面的變化。If we are to stay ahead of the petition, and be connected with a successful business, it is vital that we learn and develop our proactive skills, rather than relying on a reactive reflex. Of course, the hotel business needs us to be reactive – it is in the nature of the job. However, there are a few areas of planning and thinking ahead where to be a bit proactive can save us time and effort – and