【正文】 服務(wù)還是當(dāng)日??？ 29． I39。 18． If you have any， please just leave it in the laundry bag behind the bathroom door． 如果您有衣服要洗，請(qǐng)放在浴室門后的洗衣袋里。我會(huì)轉(zhuǎn)告夜班服務(wù)員。 1 May I be of service to you, Mr. Baker ? 我能為你服務(wù)嗎 ?貝克先生 ? 1 Can I help you, Ms Blake? 我能幫你嗎 ?布雷克小姐 ? 1 Would you take the seat ,young lady ? 請(qǐng)坐 ， 小姐 。 I’m quite well ,thank you. 我很好 ,謝謝你 。 97． All right, I39。 88． Look, is this wallet yours? 看，這只皮夾子是不是你的 ? 89． I want to borrow China Daily of these days. 我要看這幾天的《中國日?qǐng)?bào)》。s my negligence. I beg your pardon. 我疏忽了，請(qǐng)你原諒。m sorry to disturb you. May I clean the room, sir? 對(duì)不起打擾你了，我來打掃一下房間好嗎 ? 74． Please clean it when I am out 我馬上要出去，請(qǐng)等一會(huì)兒打掃。 63． In that case， I would like you to call me at 5∶ 45？ 那樣的話，你們明早 5 點(diǎn) 45 分叫醒我好嗎？ 64． OK． So we will wake you up at 5∶ 45 tomorrow morning． 好，那么我們明早 5 點(diǎn) 45 分叫醒您。 58． I39。s something wrong with the TV． 噢，電視機(jī)好像有些毛病。 48． Let me see． Oh， it39。ll be back right away． 好的，先生，我馬上就回來。ll manage it， but we don39。s too noisy． 能給我換個(gè)房間嗎？這兒太吵了。 22． Could you send someone up for my laundry， please？ 請(qǐng)問，你們能派人來收要洗的衣服嗎？ 23． A valet will be up in a few minutes． 洗熨工馬上就到。 12． Besides， please bring us a bottle of just boiled water． 此外，請(qǐng)給我們帶瓶剛燒開的水來。 5． I39。 Are you Mrs. Best? 你是貝絲特夫人嗎 ? You must be professor Ford. 你一定是福特教授 。酒店 客房服務(wù)與管理專業(yè)英語 (一 ) 基本服務(wù)用語 問候語 Good morning ,sir(madam) 早上好 ,先生 (小姐 )。 May I know your name, sir(madam)? 我可以知道你的名字嗎 ?先生 (小姐 )。m sorry that your flask is empty． 很抱歉您的水壺空了。 13． It39。 24． Will the color run in the wash？ 洗衣時(shí)會(huì)掉色嗎？ 25． We39。 31． My wife was woken up several times by the noise the baggage elevator made． 我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。t have any spare room today． 我們會(huì)盡力辦到，但是今天我們沒有空余房間。 43． The room is too cold for me． I feel rather cold when I sleep． 這房間太冷了，我睡覺時(shí)感到很冷。s clogged． 讓我看看。 52． The picture is wobbly． 圖像不穩(wěn)定。m going to Tianjln early tomorrow morning． 我明天一大早要去天津。 65． Will you do me a favor， Miss？ 小姐，能幫個(gè)忙嗎？ 66． I wonder if your hotel has the morning call service． 不知道你們飯店是否有叫早服務(wù)。 75． May I change the water of the thermos now? 我現(xiàn)在可以換水嗎 ? 76． Some of my friends will e and see me this afternoon. Will you please give me some more hot bottles and tea cups? 下午我有幾位朋友來訪，請(qǐng)給加些熱水瓶和茶杯。 82． I e and make the bed. Shall I do it now or later? 我來做夜床，你看是現(xiàn)在做還是等會(huì)兒做 ? 83． Here39。 90． Please get some copies of China Pictorial for me. 請(qǐng)拿幾份《中國日?qǐng)?bào)》給我。ll get it for you right away. 好的，我就去拿。 Hs good to see you again ,sir(madam) 再次見到你真高興 ,先生 (小姐 )。 提供幫助 1 May I help you ? 1 Can I help you? 我能幫你嗎 ? 1 What can I do for you ? 我能為你作什么 ? May I take your bag for you? 我可以為你拿你的手提包嗎？ 2 May I help you with your suitcase? 我能幫你拿你的箱子嗎？ 2 Would you like me to call a taxi for you ? 你需要我為你叫一輛出租車嗎？ 2 Thank you very much. 非常感謝 2 Thanks for the trouble . 麻煩你了 2 It’s very kind of you? 你真是太好了 2 No, thanks. 不用了，謝謝 感謝語及應(yīng)答 2 You’re wele. 歡迎你 2 Not at all. 不用謝 2 That’s all right. 沒關(guān)系 Don’t mention it. 別提了 3 It’s my pleasure. 這是我的榮幸 表示歡迎 3 Wele ,sir(madam). 歡迎光臨，先生（小姐） 3 Wele to our hotel ,sir (madam). 歡迎光臨我們酒店，先生（小姐） 3 Wele to our western restaurant. 歡迎來我們西餐廳 3 We’re glad to have you here. 我們很高興你來到之兒 3 I’m always at your service ,sir (madam). 隨時(shí)為你效勞 ,先生 (小姐 ). 道歉 3 I’m sorry, sir (madam). 對(duì)不起 ,先生 (小姐 ). 3 I’m very sorry. 非常抱歉 . 3 I’m sorry to trouble you. 對(duì)不起打擾你了 . I’m sorry to have taken so much of your time. 對(duì)不起占用你太多時(shí)間了 . 4 I’m sorry to have kept you waiting . 對(duì)不起讓你久等 . 4 Excuse me for interrupting you. 原諒我打撓你了 . 4 I hope you’ll five me. 我希望你能原諒我 . 對(duì)道歉語的應(yīng)答 4 It doesn’t mater. 沒關(guān)系 . 4 It’s nothing. 沒什么 . 4 Never mind. 別放在心上 . 4 That’s nothing. 沒什么 . 4 Don’t bother about that. 別再想它 . 4 Don’t worry about it. 別擔(dān)心 . 50、 Don’t apologize, It was my fault. 別道歉 ,這是我的錯(cuò) . (二 ) 客房服務(wù)常見用語 1． Housekeeping． May I e in？ 我是客房的，可以進(jìn)來嗎？ 2． When would you like me to do your room， sir？ 您要我什么時(shí)間來給你打掃房間呢，先生？ 3． You can do it now if you like． 如果您愿意，現(xiàn)在就可以打掃。 10． Would you tidy up a bit in the bathroom？ 請(qǐng)整理一下浴室好嗎？ 11． I39。 19． Please tell us or notify in the list whether you need your clothes ironed， washed，drycleaned or mended and also what time you want to get them back． 請(qǐng)告訴我們或在洗衣單上寫明您的衣服是否需要熨燙、水洗、干洗或縫補(bǔ)，還要寫明何時(shí)需要取衣服。d like this sweater to be washed by hand in cold water． 這件毛衣要用冷水手洗。 35． No problem， sir． 沒問題，先生。 41． Please get me a brighter one． 請(qǐng)給我換個(gè)亮的。s the trouble？ 哪兒壞啦？ 47． The toilet doesn39。 51． Ah， I39。 56． Please wait just a few minutes． 請(qǐng)稍等幾分鐘。ll have to be on the road by 7 o39。 72． Just a moment (a minute),please. 請(qǐng)稍等一下。如果有的話，我會(huì)及時(shí)給你送來的。 86． What is there in the wallet? 皮夾子里有些什么 ? 87． My daughter39。 95． I feel a bit cold when I sleep. Please get me a blanket. 我睡得有點(diǎn)冷，請(qǐng)給我加一條毯子。 Good evening ,miss Price 晚上好 ,普萊絲小姐 。 1 you’re wanted on the phone, Captain Smith. 史密斯船長 ,有你的電話 。 8． Could you e back in three hours？ 你能不能過 3 小時(shí)再來整理？ 9． Certainly， madam． I39。m always at your service． 樂意效勞。 26． We39。 33． I39。ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． 我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺。 45． We39。 46． What39。 40． The light in this room is too dim． 這房間里的燈光太暗了。 34． I do apologize． 我向您道歉。 27． When can I have my laundry back？ 我何時(shí)能取回洗的衣服呢？ 28． But would you like express service or sameday？ 不過，您是要快洗服務(wù)還是當(dāng)日取？ 29． I39。 18． If you have any， please just leave it in the laundry bag behind the bathroom door． 如果您有衣服要洗，請(qǐng)放在浴室門后的洗衣袋里。我會(huì)轉(zhuǎn)告夜班服務(wù)員。 1 May I be of service to you, Mr. Baker ? 我能為你服務(wù)嗎 ?貝克先生 ? 1 Can I help you, Ms Blake? 我能幫你嗎 ?布雷克小姐 ? 1 Would you take the seat ,