【正文】 e of guest room, any link of the branch cannot run a point with appearing careless, guest room as always hold to “ employee is checked oneself, foreman examination, manager selectives examination “ tenet, below the ceaseless guidance that leads in the center, got rising is taller that this central guest room rents rate and add live for rate whole, here the circumstance falls, of daily add housing urgent cleanphotograph contrast earlier, enter time dailily plus the guest also early, can rent downstage for seasonable supply room, so guest room maintains almost be in a kind “ drive a room “ under condition, and during have period of time inside, guest room maintains the state of the member that be short of to fall all the time, although these are objective the occurrence of the element, what the branch still leads in the center is goodtempered fall with accredit, undertook corresponding adjustment in time, will original single person secures floor to focus management entirely, motordriven delay time goes to work and e off work with fill a vacancy special time paragraph the condition that motordriven of vacant post, the others arranges neatly, more raised unitive cooperation spirit, acplished within call, each other to help, protected the lifeline of guest , the maintenance of facilities facilities and maintain everybody knows, nearly 70% what section of guest room department occupies a center to manage area, investment also holds the larger proportion of central whole investment, guest room establishment whether the use fixed number of year that reachs a regulation, it is the key that affects central benefit and longterm development directly, be in so of facilities facilities maintain load room ministry carries out facilities facilities strictly to maintain regulation, retroflexion to mattess regularly, furniture is fixed waxing maintains, be opposite strictly facilities of the electric equipment of cotton goods, room, facilities is operated by accurate method and use, in order to prolong its service opposite especially of carpet maintain, guest room ministry takes seriously very much, requirement employee is in at ordinary times in the job, want to discover to there is the besmirch that order state on carpet only, should do in time “ dot “ clean, can reduce the catharsis number to carpet not only so, still can maintain carpet whole sanitation.? Maintain in room whole and safeguard on, guest room ministry bined engineering department to undertake be discharginged in the round checking to the air conditioning of the room, solved summertime room air conditioning slack paragraph time guest plains flavour of room toilet hydrosphere big, check through the platoon, it is the fountainhead problem of cistern, bring about a stink to send out directly room, guest room ministry and engineering department instantly leader of ask for instructions, the decision often changes to the water of cistern, the problem that makes room hydrosphere flavour big got be in a year of in the past,pass the effort of engineering personnel, improved condition of facilities of a few facilities, but our room whole maintains still put in a lot of problems, need engineering department and guest room ministry are solved in the job of next year jointly.第二篇：客房部工作總結(jié)客房部工作總結(jié)20xx年即將成為歷史，我們即將迎來嶄新的一年，雖然過去卻不能忘記，在過去的一年里，我們完美的做完哪些具體有益的工作？又有哪些工作我們做的還不完善？我們又從哪些事件中得到啟發(fā)等等？為了在xx年開創(chuàng)一個好的局面，更為了比xx年工作做的有進步，我們應該未雨綢繆，總結(jié)工作經(jīng)驗，吸取教訓，推動下一年工作的開展。安全工作，酒店領導最擔心的是我們服務員隨便給陌生人開門，或是開錯房門，20xx年客房部沒有發(fā)生過一起失竊，也沒有發(fā)生過一起開錯房門的事情。從而更好的為客人提供優(yōu)質(zhì)的服務?？头吭O施設備的保養(yǎng)及維護，客房部區(qū)域占酒店經(jīng)營區(qū)域的70%以上。以做到問題及時發(fā)現(xiàn)，及時解決。每天工作的時間基本在10個小時以上。如衛(wèi)生間在清潔，酒店地毯大清潔工作，在平時檢查衛(wèi)生過程中，發(fā)現(xiàn)員工偷工減料，不按規(guī)定進行清掃都給予了口頭警告和嚴肅的批評指正。從而形成了鼓勵先進，鞭策進步的良好氛圍。而且還針對雷仕會議，部門開會討論。員工培訓力度不夠到位。尤其是雷仕會議以后與雷姐多溝通多協(xié)調(diào)，誠信很重要。勞動紀律主要表現(xiàn)在員工乘電梯未經(jīng)同意私自代班。在人員安排上，為將客人投訴降到最低，客房部安排了值臺人員加班，提高了退房查房的速度和效率。在這點上，如果不能購買通訊設備?？头吭O施設備方面主要體現(xiàn)在電視機的開啟問題上。對此現(xiàn)象，還是要加強溝通?？头坎咳w人員，會再接再勵，在黃金周的基礎上總結(jié)經(jīng)驗，以更好的狀態(tài)迎接養(yǎng)博會的接待工作。為了體現(xiàn)從事酒店人員的專業(yè)素養(yǎng)，針對我本人對各崗位服務用語存在不熟悉、不規(guī)范現(xiàn)象，我在同事中、在負責本集團客房的主管經(jīng)理的培訓中學習崗位的服務用語，進行留精去粗，而后吸收為已用，做為我對客人交流的語言指南。領導采取對員工集中培訓、專項培訓、個別指導培訓等方式，促進了員工酒店意識得到較大提高，服務理念進一步深化，有聲微笑已成為員工的自覺行動。關于明年，我的計劃是：認真做好每一天的每一項工作。多學習其他東西，充實自己。三：為確?？头抠|(zhì)量，做了一次實作技能考核?；诰频暝赬X年期間多次停電現(xiàn)象，將進行對相關應急方案的建立和員工培訓，避免突發(fā)事件當中的事故出現(xiàn)。為客人提供超出他們期望值的服務一直是我們的工作目標，為此，我們號召每一個員工都做有心人，注意留心觀察客人的生活習慣，掌握他們的基本資料，包括哪里人、民族、來淄目的等，在此基礎上提供有針對性、個性化的服務。為了更好地滅“四害”，我們每半月對房間和所轄區(qū)域進行噴藥，并購買了大量的滅蚊燈、噴壺等器材，在安全部門和衛(wèi)生監(jiān)督部門的多次檢查中，都未出現(xiàn)問題，受到了主管部門的好評。下面是全年工作總結(jié)和計劃：。反之則 ……..。（1）加大對客人的拜訪力度，對客人的意見進行匯總總結(jié)?？梢栽囍鴮⒖蛻粲檬Ｓ嗟娜沼闷坊厥?，作為清洗用品，定時關燈開燈，為公司節(jié)約資源同時也是為我們員工省錢！7．業(yè)務與理論的提升才算綜合能力的提升。在過去幾個月的時間里，雖然經(jīng)歷了各種波折，但在公司和度假村領導的帶領下，客房部全體員工上下一心，團結(jié)一致，勤勤懇懇，積極主動的完成上級領導交予的各項工作任務。，具體表現(xiàn)(1)員工對客的服務態(tài)度，業(yè)務技巧，服務效率和禮貌禮節(jié)。(2)在操作過程中思想?yún)R報專題，注意適度，減少碰撞，延長其使用年限。（3）：樓層在下半年旺季期間也出現(xiàn)人員空缺情況，在11月份后也有服務員陸續(xù)離職，或者身體不適，但在全體員工的努力下合理完成節(jié)假日的接