商業(yè)流程的分類系統(tǒng)(1)(完整版)
【正文】 on on teams ? Cost reductions, other quality improvements achieved by teams (measured as costofquality savings) ? Employees on selfmanaging teams ? Employees participating in suggestion plan ? Suggestions/employee ? $ saved by suggestions ? Teams making positive contribution ? Teams achieving goals ? Employees and managers “ buying into” quality improvement principles ? $ spent on training as a percent of sales ? Positions filled by internal promotion versus new hires 31 世匯顧問(wèn)有限公司 生產(chǎn)力 ? Sales/employee ? $ produced/employee ? Units/labor hour and labor dollar for direct, indirect, and total labor costs ? Total value of finished products/total production costs ? (Overhead + labor costs) / units produced = value added cost ratio (omit material costs) ? Space productivity – sales or production per square foot 32 世匯顧問(wèn)有限公司 採(cǎi)購(gòu) ? Quality of vendors – defects by type, returns, delivery performance, etc. ? Percent of parts from certified vendors ? Changes to purchase orders – by reason ? Total number of vendors – lower is generally better, providing quality and cost requirements are satisfied ? Savings relative to previous year costs 33 世匯顧問(wèn)有限公司 品質(zhì) (外部客戶 ) ? Complaints and pliments ? Credits/returns ? Orders lost – and reason why ? Defects at installation during first 90 days ? Defect rate of the total population of equipment at customer sites ? Internal quality – as a leading indicator ? Quality problems detected during product audits in the field ? Percent of bids or proposals accepted ? Technical support costs/unit sold ? Mean time between failure ? Service calls or plaints/unit sold ? Revisions to reports for customers – corrections and additions ? Customer quality data ? Certification by customers ? Awards from customers 34 世匯顧問(wèn)有限公司 品質(zhì) (內(nèi)部客戶 ) ? Costs of quality – rework, rejects, warranties, returns and allowances, inspection labor and equipment, plaint processing costs ? Waste – all forms: scrap, rejects, underutilized capacity, idle time, downtime, excess production, etc. ? Yield – good product produced ? Processes under statistical control with sufficient capability ? Processes “ PokaYoked” or made foolproof ? Process capability ? Product changes to correct design deficiencies ? Adherence to schedule – tasks being performed on time。 jobs ahead or behind schedule ? Changes to purchase and production orders – by reason ? Number of times scheduled ship or plete date changes 35 世匯顧問(wèn)有限公司 品質(zhì)領(lǐng)導(dǎo) ? Time spent municating qua
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