【正文】 ..9 應(yīng)變能力 .........................................................................................................................................................................................9 執(zhí)行能力 .......................................................................................................................................................................................10 解決問題能力 ...............................................................................................................................................................................10 分析判斷能力 ...............................................................................................................................................................................10 談判能力 .......................................................................................................................................................................................10 學(xué)習(xí)能力 .......................................................................................................................................................................................11 崗位專業(yè)技能 ...............................................................................................................................................................................113 / 16 電腦應(yīng)用能力 .............................................................................................................................................................................11三、行為態(tài)度指標(biāo) .................................................................................................................................................................................12 責(zé)任心 ...........................................................................................................................................................................................12 紀(jì)律性 ...........................................................................................................................................................................................12 誠信 ...............................................................................................................................................................................................12 主動(dòng)性 ...........................................................................................................................................................................................12 團(tuán)隊(duì)精神 .......................................................................................................................................................................................13 服務(wù)意識(shí) .......................................................................................................................................................................................13 保密意識(shí) .......................................................................................................................................................................................13 全局意識(shí) .......................................................................................................................................................................................13 客服導(dǎo)向 .......................................................................................................................................................................................14 成就導(dǎo)向 .....................................................................................................................................................................................14 忠誠度 ...................................................................................................................................................................................