【正文】 177 連鎖店運營手冊管理流程 .........................................................................178 開店作業(yè)流程 .............................................................................................179 營運管理規(guī)范 ....................................................................................................180 營運計劃制定規(guī)范 .....................................................................................180 區(qū)域營運例會管理規(guī)范 .............................................................................181 區(qū)域營采溝通與協(xié)調(diào)管理規(guī)范 .................................................................182 區(qū)域促銷計劃的制訂與執(zhí)行規(guī)范 .............................................................183 店面運營手冊執(zhí)行及管理規(guī)范 .................................................................195 開店作業(yè)操作規(guī)范 .....................................................................................199 開業(yè)前拓展操作規(guī)范 ..................................................................................199 人員配置要求 ..............................................................................................199 卸貨操作規(guī)范 ..............................................................................................200 電腦安裝操作規(guī)范（參見***電腦安裝說明書） ....................................200 開業(yè)宣傳、布置物要求示例 ......................................................................200 開業(yè)前日準(zhǔn)備工作規(guī)范 ..............................................................................202 開業(yè)日期選擇規(guī)范 ......................................................................................203 嘉賓邀請規(guī)范 ..............................................................................................203 營運檢查制度 ....................................................................................................203 加盟店考核管理規(guī)范 .................................................................................203 連鎖店標(biāo)準(zhǔn)檢查與監(jiān)督規(guī)范 .....................................................................204 工具表單 .............................................................................................................206 表一、 《合同執(zhí)行情況評估表》 ...............................................................206 內(nèi)部作業(yè)管理情況檢查表 .........................................................................206 店面狀況檢查表 .........................................................................................207 人員作業(yè)情況檢查表 .................................................................................208 店鋪衛(wèi)生情況檢查表 .................................................................................2118 / 30 開店計劃流水表 ..........................................................................................212 開店流水作業(yè)進度跟蹤表（新店開業(yè)籌備負(fù)責(zé)人用） ..........................213 開店準(zhǔn)備工作通知單（新店開業(yè)籌備負(fù)責(zé)人用） ..................................216 政府申請作業(yè)表 ..........................................................................................216 開業(yè)慶典活動流程 ......................................................................................217 開業(yè)慶典作業(yè)檢查 ......................................................................................218 附件 1 消防審批準(zhǔn)備材料 .........................................................................220 附件 2 工商營業(yè)執(zhí)照辦理準(zhǔn)備材料 .........................................................220 附件 3 組織機構(gòu)代碼證辦理準(zhǔn)備材料 .....................................................220 附件 4 門店商品、促銷物品清單 .............................................................220 附件 5 門店辦公用品清單 .........................................................................221 附件 6 稅務(wù)登記證辦理準(zhǔn)備材料 .............................................................2216 人力資源管理 .................................................................................223 人力資源管理職責(zé) ...........................................................................................223 人力資源運營流程 ...........................................................................................224 人力資源規(guī)劃流程 .....................................................................................224 職位分析流程 .............................................................................................226 招聘管理流程 .............................................................................................227 門店人事管理流程 .....................................................................................229 目標(biāo)與業(yè)績管理流程 .................................................................................230 培訓(xùn)管理流程 .............................................................................................231 人力資源管理規(guī)范 ...........................................................................................233 人力資源規(guī)劃規(guī)范 .....................................................................................233 職位分析及培訓(xùn)履歷設(shè)計規(guī)范 .................................................................236 終端人員招聘管理規(guī)范 .............................................................................238 績效管理規(guī)范 .............................................................................................245 區(qū)域負(fù)責(zé)人考核制度 ..................................................................................245 門店考核目標(biāo)與績效管理規(guī)范 ..................................................................248 培訓(xùn)管理規(guī)范 .............................................................................................253 工具表單 .............................................................................................................253 表一、職位說明書維護申請表 .................................................................253 表二、職位說明書模板 .............................................................................254 表三、區(qū)域公司年計劃完成情況與總結(jié)（模板） ..................................257 表四、直營店考核指標(biāo)參考 .....................................................................2589 / 30 表五、店長工作能力評估說明表 .............................................................259 表六、店長工作能力評估表 .....................................................................2607 財務(wù)管理 .........................................................................................262