【正文】 gers. At present , t hey ar e visi ting al l par ts of t he countr y. They wi l be ar ri vi ng here t omorr ow. They wil l be i ng by tr ain and m ost of the young peopl e in t he town wil l be meet ing t hem at the stati on. Tom or r ow eveni ng they wi l be singing at the Workers39。 實(shí)戰(zhàn)策略 顧客心理學(xué)研究表明：顧客剛進(jìn)入一個(gè)陌生的門店環(huán)境時(shí)難免都會(huì)產(chǎn)生一定的戒備心理，具體表現(xiàn)為他們一般都不愿意主動(dòng)回答導(dǎo)購(gòu)問題，更不愿意多說話，因?yàn)樗麄儞?dān)心一旦自己與導(dǎo)購(gòu)員說得太多，就會(huì)被導(dǎo)購(gòu)抓住把柄而落入導(dǎo)購(gòu)設(shè)計(jì)的 圈套，而這是顧客不愿意看到的，他們可不希望自己被導(dǎo)購(gòu)纏住而難以脫 身。其實(shí)，要解決這個(gè)問題，首先導(dǎo)購(gòu)要明白進(jìn)痁的顧客可以分為很多種，有的人來可能就是要買東西，有的人來可能只是收集信息，而有的人純粹間逛店看著玩的。 gave39。 signs outside his gate, but the se have not had any ef ect. Now he has put an ugl y stone head over the gate. It i s one of the ugli est faces I have ever seen. I asked hi m what i t was and he t old me that it was Medusa, t he Gon. Jasper hopes t hat she wi l tur n mot or ist s to stone. But none of them has been tur ned t o st one yet ! Lesson29 Taxi ! 出租汽車！ Captain Ben Fawcet has bought an unusual taxi and has begun a new ser vice. The 39。 She l ooked at it cr it cal ly for a mom ent .39。 anyt hing. They ar e j ust pr et y pat er ns. We li ke them in t he same way that we l ike pret ty curt ain m at eri al . I think t hat young childr en oft en appr eci at e modern pi ct ures bet er t han anyone else. They noti ce more. My si st er is only seven, but she always t el ls m e whether my pi ct ures are good or not. She cam e int o my r oom yest erday. 39。 I said. Then he spoke slowl y, but I coul d not understand him . My t eacher never spoke Engli sh l ike t hat ! The port er and I l ooked at each other and sm il ed. Then he sai d som et hing and I under stood it . 39。s room39。and i t39。s a waste of t im e. 39。the gi rl said, 39。 Susan exclaimed. Just then, a man hurr ied t o t he ticket off ice. 39。I hurr ied t o the t icket off ice. 39。m very sor ry,39。 he asked. 39。 he Said. Then he smi l ed and told me I would recei ve an ext ra amp。clock so we shal l have pl ent y of ti me. We shal l see hi s boat and then we shal say goodbye t o him . He wil l be away for t wo months. We ar e very pr oud of hi m. He wi l t ake par t i n an i mport ant r ace across the At lanti c. Lesson 13 The Greenwood Boys 綠林少年 The Gr enwood Boys are a gr oup of popular singers. At present , t hey ar e visi ting al l par ts of t he countr y. They wi l be ar ri vi ng here t omorr ow. They wil l be i ng by tr ain and m ost of the young peopl e in t he town wil l be meet ing t hem at the stati on. Tom or r ow eveni ng they wi l be singing at the Workers39。 I said in a weak voice. 39。 leson18 He of ten does t his! 他經(jīng)常干這種事！ Af ter I had had l unch at a vi lage i nn, I l ooked f or m y bag. I had lef t it on a chair besi de the door and now it wasn39。t got m y bag. 39。 I said. 39。ve sold out ,39。Could I have t hose t wo t i cket s please ?39。You must gi ve up f is hi ng!39。50 and I f el t ver y upset .39。 he said. He start ed to pl ain about t his wi cked wor ld but was i nter upted by a knock at t he door . A gi rl came in and put an envel ope on hi s desk. It contained amp。 leson25 Do t he Engli sh speak Engl ish? 英國(guó)人講的是英 語(yǔ) 嗎？ I ar ived i n London at l ast. The r ail way st ation was bi g, bl ack and dar k. I did not know t he way to my hotel , so I asked a por ter . I not only spoke Engl ish very car ef ull y, but ver y clearl y as wel . The por ter , however, coul d not under st and m e。about39。 I answer ed. 39。t it upsi de down ?39。s fi rst passenger was a doct or who fl ew f rom Bi rmi ngham to a lonely vi lage i n the Welsh mountains. Since then, Capt ain Fawcet has fl own passengers t o m any unusual places. Once he landed on the r oof of a bl ock of f lat s and on another occasion, he landed i n a deser ted car par k. Capt ai n Fawcet t has j ust r efused a st range r equest f rom a busi nessman. The man want ed to fl y to Rocka l , a lonely i sl and in t he At lantic Ocean, but Captai n Fawcet t di d not take him because the tr ip was too danger ous. Leson30 Foot ball or polo? 足球還是水球？ The Wayle is a smal r iver that cut s acr oss t he par k near my home. I li ke si t ing by t he Wayle on f ine af te r noons. I t was war m l ast Sunday, so I went and sat on t he ri ver bank as usual. Some chi ldren wer e playing games on t he bank and t her e we re some people r owing on the r iver. Suddenly, one of the chil dren kicked a bal very hard and it went towards a passi ng boat . Som e people on the bank cal led out to t he man i n the boat, but he di d not hear them. The bal str uck hi m so har d that he near ly f el int o the wat er. I tur ned to l ook at t he chi ldr en, but there wer en39。s school f r i ends wi l l be wai t i ng f or her on t he Engl i sh coast . Am ong t hem wi l l be Er na39。 ?沒關(guān)系，您隨便看看吧?和?好的，那您隨便看吧?都屬于消極語(yǔ)言，暗示顧客隨便看看，看看就走，并且關(guān)鍵是一旦我們這樣去應(yīng)對(duì)顧客，要想再次主動(dòng)地接近顧客并深度溝通就非常困難，所以作為導(dǎo)購(gòu)人員遇到顧客此類消極回答后，絕不可以輕易退下陣來！?那好您先看看，需要幫助的話叫我?實(shí)際上就是已經(jīng)放棄為顧客主動(dòng)介紹的行為。 2 招呼顧客必字秘決 —— 店好位、管好嘴、站好腳。 I said in a weak voice. 39。 leson18 He of ten does t his! 他經(jīng)常干這種事！ Af ter I had had l unch at a vi lage i nn, I l ooked f or m y bag. I had lef t it on a chair besi de the door and now it wasn39。t got m y bag. 39。 I said. 39。ve sold out ,39。Could I have t hose t wo t i cket s please ?39。You must gi ve up f is hi ng!39。50 and I f el t ver y upset .39。 he said. He start ed to pl ain about t his wi cked wor ld but was i nter upted by a knock at t he door . A gi rl came in and put an envel ope on hi s desk. It contained amp。 leson25 Do t he Engli sh speak Engl ish? 英國(guó)人講的是英 語(yǔ) 嗎？ I ar ived i n London at l ast. The r ail way st ation was bi g, bl ack and dar k. I did not know t he way to my hotel , so I asked a por ter . I not only spoke Engl ish very car ef ull y, but ver y clearl y as wel . The por ter , however, coul d not under st and m e。about39。 I answer ed. 39。t it upsi de down ?39。s a new one. Do you li ke it ?39。about39。I am a f oreigner, 39。I f ound t his outsi de this gentl eman39。 I sai d, 39。 It