【正文】 的。成功地提供服務(wù)依靠很多因素，并且很多因素并不在社會(huì)工作者的控制下。 為了能達(dá)到關(guān)系的質(zhì)量，詳細(xì)調(diào)查社會(huì)工作者態(tài)度的客戶理解被視為基本的。也就是說(shuō)客戶對(duì)他們察覺(jué)的關(guān)系作出反應(yīng)，卻不管他們的察覺(jué)是否正確。其中 6個(gè)受訪者過(guò)去曾從同一家機(jī)構(gòu)獲得幫助，還有 16個(gè)受訪者被另外一家機(jī)構(gòu)幫助過(guò)，后者指出一半以上的客戶都曾經(jīng)獲得過(guò)幫助服務(wù)，因此想必能夠把正在被探討工人關(guān)系和以前的工人關(guān)系進(jìn)行比較。客戶 更有利的服務(wù)，他們就比工人的投訴 ， 這需要進(jìn)一步研究，在工人 /客戶關(guān)系，看看工人的滿意度光 / 不滿 ， 以便確定不同類型的專業(yè)社會(huì)化的作用 學(xué)校，課程，繼續(xù)教育，專業(yè)協(xié)會(huì)活動(dòng)，年齡，經(jīng)驗(yàn)等社會(huì)工作者在幫助他們脫離自己的感情態(tài)度。正如馬洛克奧指出的那樣：“ 工人常常沒(méi)有產(chǎn)生積極的影響，他們對(duì)客戶作出清楚 。 因此， 社會(huì)工作者的樣本報(bào)告中說(shuō)這項(xiàng)研究的工作人員大致是由來(lái)自 5個(gè)機(jī)構(gòu)的 34個(gè)人組成的。將關(guān)于社會(huì)工作者和客戶之間關(guān)系的發(fā)現(xiàn)基于他們自己的記錄或者監(jiān)督人的假設(shè)。在這一帶或者社會(huì)，在和客戶交易的時(shí)候，它們幾乎不影響代理方政策，它們也不能改變問(wèn)題的本質(zhì)，這些問(wèn)題幾乎是不能解決的。進(jìn)而，所有的人類 服務(wù)都會(huì)面對(duì)同樣的問(wèn)題，并且隨著服務(wù)領(lǐng)域的繼續(xù)發(fā)展，一方面，工作環(huán)境滿意程度的研究，另一方面，自我控制的教育，是有效服務(wù)的先決條件。比如，在 1929年，美國(guó)在服務(wù)行業(yè)的雇傭人數(shù)占所有雇傭人數(shù)的 40%，但是到 1950年就超過(guò) 50%，到 1967年是 55%，到 1980年，服務(wù)行業(yè)雇傭人數(shù)估計(jì)超過(guò) 80%，預(yù)計(jì)到本世紀(jì)末，將會(huì)達(dá)到 95%到 97%。如果把沒(méi)有出版的關(guān)注在內(nèi)，以及那些 10年間產(chǎn)生的 出版與未出版 大約有 10,000份，加上或減 去 1000 份。這問(wèn)題變得越來(lái)越重要因?yàn)榉?wù)行業(yè)不斷的在擴(kuò)大。 and more satisfied with the workers39。 attitudes was seen as essential for the validity of this study. The null hypothesis, then, was: there is no relationship between the amount of job satisfaction expressed by social workers and the quality of relationship between workers and clients as expressed by the latter. The Sample Although 91 social workers participated in the first phase of this research concerning the sources and amounts of their satisfactions and dissatisfactions at work, the results of which have been published elsewhere[1,3], for reasons explained later only 34 of these workers were from the agencies whose clients participated in the study. Consequently, the sample of social workers reported on in the bulk of this study consisted of 34 workers from 5 agencies. The agencies include a mental health centre。 realities, the clients39。s control. The availability of resources, agency policies and restraints, the nature of the problem, clients39。 Relationships with Clients Y. Meller and D. Macarov Hebrew University of Jerusalem, Israel Introduction The gradual shift from industrial to service economies which has been characteristic of all the western democracies for at least the last century has not been reflected in research on the services in a manner mensurate with the pace and importance of that shift. Although there are semantic and practical difficulties in defining exactly what is meant by services[1], one can discern a rough continuum running through most definitions and categorisations, with creating,altering, or bining material objects on one end of the continuum, and dealing with an individual39。 lack of job satisfactions impact negatively on the quality of the service which they offer, then the profession of social work — concerned for the wellbeing of clients — should pay a great deal more attention to improving those conditions at work which cause social workers to be dissatisfied. Simultaneously, social work education should then redouble its efforts to graduate only those students who can isolate their personal feelings from their professional roles. By extension, all of the human services may be faced with the same problem, and as the service sector continues to expand, the search for satisfying job conditions, on the one hand, and education in selfcontrol, on the other, may be prerequisites for effective services. However, if there is no relationship between social workers39。 perceptions of the social workers39。 and clients39。 reports of their work satisfactions are valid, and can be pared with clients39。雖然很難定義服務(wù)意味著什么，人們可以通過(guò)定義和分類方法，創(chuàng)建，修改，結(jié)合，處理個(gè)人問(wèn)題來(lái)區(qū)分粗略連續(xù)運(yùn)行以及通過(guò)一項(xiàng)使用其他幫助的關(guān)系。馬斯洛的人類需求的層次結(jié)構(gòu)包括假設(shè)人們的高要求得到滿足人們工作更努力。確實(shí)，有相反