【正文】 CIALQUALITYQUANTITYS t r a t e g i cP lA c t i vit y? G o a ls? M e a s u r e s? R e s u lt sP r o c e s s? G o a ls? M e a s u r e s? R e s u lt sO r g a n iz a t io n? G o a ls? M e a s u r e s? R e s u lt sA c t i vit y? G o a ls? M e a s u r e s? R e s u lt sP r o c e s s? G o a ls? M e a s u r e s? R e s u lt sO r g a n iz a t io n? G o a ls? M e a s u r e s? R e s u lt sA c t i vit y? G o a ls? M e a s u r e s? R e s u lt sP r o c e s s? G o a ls? M e a s u r e s? R e s u lt sO r g a n iz a t io n? G o a ls? M e a s u r e s? R e s u lt sM y A c t i vit ie s? G o a ls? M e a s u r e s? R e s u lt sM y P r o c e s s? G o a ls? M e a s u r e s? R e s u lt sO r g a n iz a t io n? G o a ls? M e a s u r e s? R e s u lt sTIMEFINANCIALQUALITYQUANTITYS t r a t e g i cP lThe Organization My Part of the Organization 2023/3/22 28 169。 s 1 , 1 3 6 9 , 1 6 0 4 , 4 9 7 1 4 , 7 9 3 A n a l g e s i a 139 1 , 1 1 8 549 1 , 8 0 5 16$ 1 , 0 8 9$ 572$ 1 , 6 7 7$ C o u g h 331 1 , 3 4 4 795 2 , 4 7 0 R e l i e f 40 164 97 301 ( 1 4 0 )$ ( 5 0 4 )$ ( 3 2 6 )$ ( 9 6 9 )$ C o l d 676 4 , 9 4 2 2 , 5 6 8 8 , 1 8 6 M e d i c i n e 83 603 313 999 ( 6 5 )$ 52$ 10$ ( 4 )$ A l l e r g y 712 4 , 5 8 0 2 , 4 9 1 7 , 7 8 3 R e l i e f 87 559 304 950 ( 2 3 )$ 441$ 232$ 650$ T O T A L :6 , 3 9 1 4 6 , 0 1 3 2 3 , 2 7 3 7 5 , 6 7 6 780 5 , 6 1 4 2 , 8 3 9 9 , 2 3 2 235 7 , 7 0 9 4 , 0 5 5 1 1 , 9 9 9 C a p i t a l e m p l o y e d i s d e t e r m i n e d b y c a r e f u l a n a l y s i s o f k e y c a p i t a l i t e m s d r i v e r s i n c l u d i n g A c c o u n t s R e c e i v a b l e ( r e v e n u e s D S O ) 。 Focused Management Inc. 2023/3/22 Activity Cost Results Activity Driver Driver Qty Activity Cost $ / Unit Credit Control Transactions 1,893 36,414 3 Piece Height Dia Changeovers 20 171,200 8, 3 Piece Height Changeovers 59 43,850 Ink Mixes 6,401 68,276 Products Costed 115 5,550 Traded Sales Transactions 866 7,162 Plant 7 Works Order Issues 40,551 48,084 Hrs. Run 3 Pc. Good Products 22,261 1,305,303 Hrs. Run DRD Good Products 14,477 1,100,338 Hrs. Run Marq. Good Products 9,078 1,205,748 Hrs. Run Rect. Line Good Products 2,981 410,534 16 169。 Focused Management Inc. 2023/3/22 Performance Architecture to Drive Value Stakeholder Need/Values ? Customers ? Shareholders ? Employees ? etc. Process Management Human Performance IN OUT Performance Measures Scorecard Organization Design and Compensation Best Practices Activity Based Management TIME QUALITY FINANCIAL QUANTITY Strategic Plan 8 169。 Focused Management Inc. 2023/3/22 At Issue ? Every anization needs to measure and manage performance to satisfy the demands of stakeholders ? Today’s measurement and management methods are much better than in the past but need to be connected together ? The speed of change and information age puting and munications leave little margin for errors ? Decision making needs facts 3 169。Boeing’s production problems in the late 1990’s 216。 Focused Management Inc. 2023/3/22 How We Organize Ourselves The Three Levels of Performance Market Suppliers C I O F III. Performer/Job Level II. Process Level I. Organization Level Products Services Needs 13 169。 Focused Management Inc. 2023/3/22 Pr o d u ct / M ar ket M atr i xM a r k e t s e g m e n t sPh a r m a C oW h o l e s a l e P r o f e s s i o n a l C o m m e r c i a l $ t h o u sa n d sB u Y e r s R e t a i lA l l O t h e r R e t a i lW h o l e s a l e H o s p i t a l C l i n i c s