8d解決問題的步驟介紹(ppt23頁)-文庫吧在線文庫
【正文】 s understood by the customer ? Describe the problem as detailed as possible (3W/1H) ? Express the condition in quantifiable terms What Where When How Big 10 D3 Containment Actions 圍堵 – 亡羊補牢要有效 客戶老闆聲聲催 ,圍堵對策趕快上 . 亡羊補牢要有效 ,挖東補西找麻煩 . 障眼對策擋一時 ,當心愈補愈大坑 11 D3. Containment Plan ? Describe Who, What, When, and How you will capture/contain the defects now. ? Must prevent defects from getting to the customer immediately. ? Consider the effect of the containment plan on – Cost, Delivery, Inducement of other types of defects. 12 D4 Root Cause(s) 尋根 – 事出必有因 , 追根究底找真因 ? 事出有因連根挖 ,確認真因把它當開關(guān) Turn off ? 因果循環(huán)拿來用 ,解釋真象全靠它 ? 分析技巧派上場 ,直指真因三兩下 13 D4. Define the Root Cause ? Describe why the change in condition occurred, or identify the “HOLE” in the syst
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