【正文】 rking problems by getting moonlighting (業(yè)余兼職的 ) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filing plaints to the retailer, instead of plaining to the rest of the world. Retailers are hardpressed to improve when they have no idea what is wrong. 1. Why are store managers often the last to hear plaints? A. Most customers won’t bother to plain even if they have had unhappy experiences. B. Customers have no easy access to store managers. C. Few customers believe the service will be improved. D. Customers would rather relate their unhappy experiences to people around them. 2. What does Paula imply by saying “the shopper must also find a replacement” ( Para. 4) A. New customers are bound to replace old ones. B. Most stores provide the same kind of service. C. Not plaining to manager causes the shopper some trouble too. D. It is not likely the shopper can find the same products in other stores. 3. Shop owners often hire moonlighting police as parking attendants so that shoppers________. A. can stay longer browsing in the store B. won’t have trouble parking their cars C. won’t have any worrier about security D. can find their cars easily after shopping 4. What contributes most to smoothing over issues with customers? A. Design of store layout. B. Hiring of efficient employees C. Huge supply of goods for sale. D. Manners of the salespeople. 5. To achieve better shopping experiences, customers are advised to ________. A. exert pressure on stores to improve their service B. voice their dissatisfaction to store managers directly C. settle their disputes with stores in a diplomatic D. shop around and make parisons between stores B The world39。s first hamburger doesn39。s first hamburger. The rou jia mo originated in the Shanxi Province of China, and is now eaten all over the country. It39。 Day will solve all the problems China’s singles face. D While some scientists overlook the existence of a sixth sense for danger, a new research from Washington University in St. Louis has discovered a brain area that clearly acts as an early warning system and helps us adjust our behavior to avoid dangerous situations. Our brains are better at picking up not obvious warning signs than we previously thought, said Joshua Brown, a PhD in psychology in the issue of the journal Science. The findings offer exact scientific evidence for a new way to form a concept of the plex control processes taking place in and around the ACC, a brain area located near the top of the frontal lobes(耳垂 ) and along the walls that divide the left and right hemispheres(大腦半球 ). In the past, we found activity in the ACC when people had to make a difficult decision, or after they make a mistake, Brown said. But now we find that this brain area can actually learn to recognize when you might make a mistake, even before a difficult decision has to be made. So the ACC appears to act as an early warning system—— it learns to warn us in advance when our behavior might lead to a negative oute, so that we can be more careful and avoid making a mistake. By providing a clearer picture by which we self monitor and control our behavior, the study is an important step in efforts to develop more effective treatments for mental illnesses. It also provides a new way of understanding inappropriate behaviors that often acpany mental illnesses. Our results suggest how injury of the ACC can lead to breakdowns in the early warning system, so that the brain fails to stop or control inappropriate behavior ahead of time, said Brown. On the other hand, in those persons with mental disorder, the ACC might warn us of an uping problem even when no problem is in the existence. Known to be an important part of the brain39。s bed, the angel of