溝通障礙與有效管理溝通-文庫吧在線文庫
【正文】 HEN: Choose the best time for optimum reception. ? WHERE: Choose a location which will not interfere with the reception, understanding and acceptance of the message: privately? In a group? At work or outside? ? HOW: Use language the receiver will understand and which is unambiguous. ? Keep checking with receiver. Receiver ? Be fully attentive to sender. ? Listen actively to the message being sent. ? Ask for clarification, repetition where necessary. ? Keep checking with sender. Together ? Realize that misunderstandings are bound to occur, and be alert for all cues to this effect. ? Listen, listen, listen, and listen again. ? Test your understanding of the message. ? Share opinions, feelings and perceptions generated by the message. Successful business munication depends on answering a few crucial questions: ? Have you mastered and anized all the relevant information? ? Have you taken into account the personal and anizational context? ? Have you defined a clear, achievable objective? ? Have you considered the needs of your audiences? ? Have you expressed yourself as clearly, vividly, and forcefully as possible? ? Have you chosen the right munication channels? 認(rèn)識(shí)有效溝通
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