【正文】 oward overall business objectives and lead to action to support：1) Development of priorities for prompt solutions to customerrelated 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.Customer Satisfaction – The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. NOTE：Consideration should be given to internal, external and final CustomersCertification Body/Registrar Notification – A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：l Chrysler “Needs Improvement”l Fork Q1 Revocationl General Motors Level II Containment 目標和計劃須包含短程(12年)和長程(3年或以上)。并以此與競爭者和／或適當企業(yè)標竿來比較。 d. the updating as necessary of quality control, inspection and testing techniques, including the development of new instrumentation。 為達到本國際標準之目的，構(gòu)成品質(zhì)系統(tǒng)之程序其范圍與詳細程度，端賴工作復雜性、采用的方法及執(zhí)行業(yè)務參與人員所需技巧與訓練等因素而定。這些小組須采用規(guī)定在先期產(chǎn)品品質(zhì)規(guī)劃和管制計劃參考手冊的各種適當?shù)募夹g(shù)。管制特性可能來自任何產(chǎn)品特性的種類，即尺寸、材質(zhì)、外觀,功能。參考潛在失效模式與效應分析參考手冊。顧客如是要求時，供貨商應有原型樣品管制計劃。(即PPAP)備注：某些顧客要求供貨商對其分包商引用PPAP(參閱第二章)。備注：對于那些能夠用計量值數(shù)據(jù)評估的產(chǎn)品特性和制程參數(shù)，持續(xù)不斷改善意味將特性和參數(shù)對目標值的最佳化，并減少其對目標值的變異。備注：供貨商需確認與定義適當?shù)闹笖?shù)以監(jiān)督目前作業(yè)的有效性。審查 供貨商在提出標單，或接受合約或訂單(需求的陳述)之前，都應加以審查以確保：a) 各項要求均被適切的界定與面記載；當訂單其需求無書面陳述而以口頭方式接獲時，供貨商應確保在訂單接受前己同意其需求；b) 合約或訂單上任何與標單內(nèi)容不同的需求，皆已解決；c) 供貨商具有能力違成合約或訂單需求。必要時咨詢您的顧客以作進一步的澄清。備注9：應建立與客戶組織協(xié)商合約事務的溝通管道與接口。c) The supplier has the capability to meet contract or order requirements. d) all customer requirements, including those in Section II of this document, shall be met. Amendment to a Contract – The supplier shall identify how an amendment to a contract is made and correctly transferred to the functions concerned within the supplier’s organization.Records – Records of contract reviews shall be maintained (see ).NOTE 9：Channels for munication and interfaces with the customer’s organization in these contract matters should be established. Design Control – Element NOTE：THIS ELEMENT APPLIES TO DESIGN RESPONSIBLE SUPPLIER ONLY. A supplier is defined as designresponsible if it has the authority to establish a new, or change an existing product specification for any product shipped to a customer. Customer approval of a design responsible supplier’s product does not waive the supplier’s design responsible status. Consult your customer for further clarification if needed.工模具管理 供貨商應制定和執(zhí)行一套工具管理的制度，內(nèi)容包括：1. 保養(yǎng)和修理的設施和人員2. 儲存和修復3. 設定條件4. 損耗性工具修改，包括工模具設計供貨商應具備適當?shù)募夹g(shù)資源，以從事工模具(參閱詞匯)和量具之設計、制造和完整的尺寸檢查。NOTE：Examples of situations which might lead to improvement Projects are：l Unscheduled machine downtime l Machine setup, die change and machine changeovertimes l Excessive cycle time l Scrap, rework and repairl Non valueadded use of floor spacel Excessive variationl Less than 100% first run capabilityl Process averages not centered on target values (bilateral tolerance)l Testing requirements not justified by accumulated results l Waste of labor and materialsl Cost of poor quality l Difficult assembly or installation of the productl Excessive handling and storage l New target values to optimize customer processesl Marginal measurement system capability (see MSA and ISO 100121)l Customer dissatisfaction, . plaints, repairs, returns, misshipments, inplete orders, customer plant concerns, warranty, etc.Techniques for Continuous Improvement – The supplier shall demonstrate knowledge of appropriate continuous improvement measures and methodologies and shall use those that are appropriate：NOTE：The following list shows examples of possible techniques Which might be used. There may be many other methods which meet Specific supplier needs more appropriately.l Control Charts (Variables, Attributes, CUSUM)l Design of experiments (DOE)l Theory of constraints l Overall equipment effectivenessl Parts per million (PPM) analysis l Value analysis l Benchmarking l Analysis of motion/ergonomics l Mistake proofing Facilities and Tooling Management – Facilities, Equipment, and Process Planning Effectiveness – The supplier shall use a multidisciplinary approach for developing facilities, processes and equipment plans in conjunction with the advanced quality planning process. Plant layouts should minimize material travel and handling, facilitate synchronous material flow, and maximize valueadded use of floor space. Methods shall be developed for evaluating the effectiveness of existing operations and Processes considering the following factors: overall work plan, appropriate automation, ergonomics and human factors, operator and line balance, storage and buffer inventory levels, valueadded labor contents. NOTE：The supplier should identify and define appropriate metrics to Monitor the effectiveness of existing operations. 備注：可能導致改善項目的情況其例如下：1. 非計劃排定的停機時間2. 機器設定櫯模及換線時間3. 過長作業(yè)周期時間4. 報廢、重工及修理5. 無附加價值的空間的使用6. 過度的變異7. 首批制程能力低于100%8. 制程平均值未集中于目標值(雙邊公差)9. 測試的必要無法被累積的結(jié)果來判定結(jié)果10. 人工、材料的浪費11. 不良品質(zhì)的成本12. 產(chǎn)品裝配或安裝困難13. 過多的搬運和儲存14. 以新目標值優(yōu)化顧客流程15. 量測系統(tǒng)能力接近邊緣值(參閱MSA及ISO 100121)16. 顧客的不滿意，譬如，抱怨、修理、退貨、誤送、交貨不足、顧客工廠的意見、索賠等。本項要求并不取代創(chuàng)新改進的需要。備注：跨功能小組的成員，通常須包括供貨商的設計、制造工程、品質(zhì)、生產(chǎn)及其它相關人員。此項管制計劃要求含蓋生產(chǎn)散裝材料的制程(譬如：鋼鐵、塑料樹脂、油漆)及零組件生產(chǎn)。產(chǎn)品安全性 – 供貨商的設計管制()及制程管制()，其政策與實務應考量關注產(chǎn)品的安全性。供貨商應適當考量下列活動以達成產(chǎn)品、項目或合約的規(guī)定要求：a. 擬定各項品質(zhì)計劃；b. 鑒定與取得為違成需求品質(zhì)所需之任何管制、流程、設備(含檢驗及測試設備)、治具、資源及技術(shù)；c. 確保設計、生產(chǎn)流程、安裝、服務、檢驗與測試等程序，與適用文件間彼此之一致性；d. 必要時，得更新質(zhì)量管理、檢驗與測試技術(shù)，含新儀器的開發(fā)；e. 鑒定任何量測需求其能力超出現(xiàn)有已知