【正文】 over. 3 169。 Light June 22, 20xx IBM and FPL Confidential 169。 elearning development methodologies, and beginning the repurposing of existing materials to webbased training/elearning media. FPL currently employs approximately 1300 people as Care Center Representatives in two call centers (Miami and West Palm Beach). FPL manages the care center processes using software tools from Avaya, Blue Pumpkin and Witness Systems. On the corporate level, FPL has deployed learning management systems (LMS) from Plateau to support their nuclear generation facilities, and the SAP Learning Solution to support the balance of the enterprise. They are currently installing an instance of Documentum for document management. FPL‘s overarching goal is to deploy an On Demand learning environment to support its 1300 care center representatives. The On Demand learning environment will support the care center representatives‘ new hire training, employee development, and justintime learning needs. Below is the IBM summary of major requirements for the overall care center On Demand learning solution: ? Integration with FPL‘s existing care center software ? Integration with FPL‘s existing corporate learning infrastructure ? Integration with FPL‘s SAP Portal ? The ability to deploy a courseware using a learning object module ? The ability to reuse and repurpose existing FPL training content ? Support of SCORM or greater, AICC and IMS meta tagging ? The ability to validate learning and track scores at the elearning module level ? Provide search capabilities ? Support for all standard media types Requirements for the learning development tools, LMS and LMCS include: ? Rapid elearning development capabilities ? Robust simulation capabilities for application simulation, call simulation with voice recognition. ? Branching capabilities to support dynamic scenarios based on user39。D?s experience in delivering integrated learning solutions in the energy industry is unparalleled. We can help FPL improve the effectiveness and reduce the cost of learning within the anization. We would achieve these results by addressing the fundamental anization, technology, and methods FPL uses to facilitate employee learning and development to help meet their key business objectives. Our services include: ? Corporate learning strategy and anization ? Business applications and process training ? Business skills training ? Integrated learning and content management solutions ? Employee and management development programs ? Leadership training ? eLearning technologies ? eContent IBM‘s Lamp。 Visual SourceSafe174。 Copyright IBM Corporation 20xx F04000397 IBM Business Consulting Services IBM and FPL Confidential Our Ongoing Relationship with Florida Power amp。 Copyright IBM Corporation 20xx F04000397 IBM Business Consulting Services IBM and FPL Confidential E asil y ste p t h r ou gh sim u lation s to e d it c on te n t E xp or t t o Wor d F u n c ti on ali ty S im u lation P lay B ac k E asy S im u lation Cr e at i on packaging, and AICC specification for tracking. If you do not have an LMS, you can alternatively use cookies for reporting learning data. ? Microsoft174。 Development, working in conjunction with More From People inspires and equips people in bus iness to improve performance, skills, and knowledge for results. Learning and Development (Lamp。 elearning development methodologies, and beginning the repurposing of existing materials to webbased training/elearning media. IBM proposes a threepronged solution to meet FPL‘s requirement for an On Demand learning environment: tools, integration, and services. Tools: ? Install IBM Content Producer as the ―master‖ webbased training authoring tool and content manager / repository for shareable content objects. ? Install IBM Simulation Producer as applicationbased simulation tool ? Install eQuality Now from Witness as the miniLearning Management System for Care Center employees ? Install eQuality Producer as voicebased simulation tool Integration: ? Integrate eQuality Now with FPL SAP Training and Events module and HR data bases ? Partner with IBM Knowledge Factories (on and offshore) to outtask repurposing and programming of existing training to econtent format (webbased and virtualclassroom training) Services: ? Complete an eLearning Strategy and Architecture alignment review ? FPL Care Center Training Developers participate in 1week training course on using Content Producer and Simulation Producer ? IBM Knowledge Factory to work with FPL training developers to customize templates and codevelop the first course ? Provide Change Management support to facilitate transition of both the Care Center endusers and training team to new elearning model ? Identify benefits and return on investment projections to support business case for care center training transformation efforts, and track benefits IBM believes that by following this approach, FPL can dramatically accelerate the implementation of proposed learning system, while reducing the costs of training FPL‘s Care Center representatives with our proposed solution. IBM has used the power of eLearning to transform itself, and produce savings in the hundreds of millions of dollars. By using the same approach and tools, IBM can assist FPL in entering the Future of Learning. 4 169。 Florida Power amp。 Light Company (FPL) ELearning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via elearning modules that will be used to coach Customer Service Representatives. IBM is remending that its proprietary tool, Content Producer, be used as the webbased training autho