【正文】 know what your employees and your managers think? Do you believe you have been making progress but want to accelerate or better focus your efforts? Try using our simple Are We Making Progress? questionnaires. The employee questionnaire, available in English and Spanish, addresses topics from your employees’ perspective, anized by the seven Baldrige Criteria Categories. Compare the results with the perceptions of your managers using our soontobe available Are We Making Progress as Leaders? questionnaire. It will help you check your progress toward meeting your anizational goals and will improve munication among your employees and your leadership team. Even if you don’t expect to win the Baldrige Award, submitting an Award application has valuable benefits. Every applicant receives a detailed feedback report based on an independent, external assessment conducted by a panel of specially trained and recognized experts. The Criteria are in your hands . . . so is an incredible opportunity. Why not take the challenge? Regardless of your anization’s past success, when you turn these pages, you turn the corner toward performance excellence. If you want more information, contact me at . Need some useful tools to meet the Baldrige Challenge? Try Using ? Getting Started with the Baldrige National Quality Program ? EBaldrige Organizational Profile found on our Web site at ? Are We Making Progress? and soon, Are We Making Progress as Leaders? Contact the Baldrige National Quality Program or visit our Web site for these and other educational materials. Baldrige National Quality Program ? NIST ? Administration Building, Room A600 ? 100 Bureau Drive, Stop 1020 Gaithersburg, MD 208991020 ? Telephone (301) 9752036 ? Fax (301) 9483716 ? Email: Web site: THE QUEST FOR EXCELLENCE The Quest for Excellence XVI Conference Each year, The Quest for Excellence, the official conference of the Malcolm Baldrige National Quality Award, provides a forum for Baldrige Award recipients to share their exceptional performance practices with worldwide leaders in business, education, health care, and notforprofit anizations. The Quest for Excellence XVI will showcase the year 20xx Award recipients. For the last 15 years, executives, managers, and quality leaders have e to this conference to learn how these role model anizations have achieved performance excellence. CEOs and other leaders from the Award recipient anizations give presentations covering all seven Categories of the Baldrige Criteria, their journey to performance excellence, and their lessons learned. At this threeday conference designed to maximize learning and working opportunities, attendees will be able to interact with Award recipients. The Quest for Excellence XVI Conference will be held March 28–31, 20xx, at the Marriott Wardman Park Hotel in Washington, DC. For further information, contact the Baldrige Program by mail: Baldrige National Quality Program, NIST, Administration Building, Room A600, 100 Bureau Drive, Stop 1020, Gaithersburg, MD 208991020。 improve munication, productivity, and effectiveness。 and (5) is driven by opportunities to effect significant, meaningful change. Sources for learning include employees’ ideas, research and development (Ramp。 innovation is important for all aspects of your business and all processes. Organizations should be led and managed so that innovation bees part of the learning culture and is integrated into daily work. Innovation builds on the accumulated knowledge of your anization and its employees. Therefore, the ability to capitalize on this knowledge is critical to managing for innovation. Management by Fact Organizations depend on the measurement and analysis of performance. Such measurements should derive from business needs and strategy, and they should provide critical data and information about key processes, outputs, and results. Many types of data and information are needed for performance management. Performance measurement should include customer, product, and service performance。 (4) improving responsiveness and cycle time performance。 or . For a general overview of the Baldrige National Quality Program, visit its Web site: . The Malcolm Baldrige National Quality Award The Award crystal, posed of two solid crystal prismatic forms, stands 14 inches tall. The crystal is held in a base of black anodized aluminum with the Award recipient’s name engraved on the base. A 22karat goldplated medallion is captured in the front section of the crystal. The medal bears the inscriptions ―Malcolm Baldrige National Quality Award‖ and ―The Quest for Excellence‖ on one side and the Presidential Seal on the other. The President of the United States traditionally presents the Awards at a special ceremony in Washington, DC. The Malcolm Baldrige National Quality Award logo and the phrases ―The Quest for Excellence‖ and ―Performance Excellence‖ are trademarks and service marks of the National Institute of Standards and Technology. CONTENTS 20xx Criteria: Core Values, Concepts, and Framework Key Characteristics of the Criteria Changes from the 20xx Criteria 20xx Criteria for Performance Excellence—Item Listing 20xx Criteria for Performance Excellence Preface: Organizational Profile 1 Leadership 2 Strategic Planning 3 Customer and Market Focus 4 Measurement, Analysis, and Knowledge Management 5 Human Resource Focus 6 Process Management 7 Business Results Glossary of Key Terms 20xx Criteria: Category and Item Descriptions Scoring System Scoring Guidelines 20xx Criteria Response Guidelines Applying for the Malcolm Baldrige National Quality Award Fees for the 20xx Award Cycle Summary of Business Eligibility Categories and Restrictions How to Order Copies of Baldrige Program Materials Index of Key Terms Educatio