tqm培訓資料(存儲版)
【正文】 ? Measurement of Quality Total Quality Management TQM Total Quality Management ? TQM is a philosophy which applies equally to all parts of the anization. ? TQM can be viewed as an extension of the traditional approach to quality. ? TQM places the customer at the forefront of quality decision making. ? Greater emphasis on the roles and responsibilities of every member of staff within an anization to influence quality. ? All staff are empowered. Total Quality Management TQM Total Quality Management Doing things right….. ….FIRST time. Interix (2023) Total Quality Management TQM British Standards on TQM BS 78501:1992 ? Total quality management. Guide to management principles. BS 78502:1994, ISO 90044:1993 ? Total quality management. Guidelines for quality improvement. Total Quality Management TQM Elements of TQM ? Leadership – Top management vision, planning and support. ? Employee involvement – All employees assume responsibility for the quality of their work. ? Product/Process Excellence – Involves the process for continuous improvement. Total Quality Management TQM Elements of TQM ? Continuous Improvement – A concept that recognizes that quality improvement is a journey with no end and that there is a need for continually looking for new approaches for improving quality. ? Customer Focus on ―Fitness for Use‖ – Design quality ? Specific characteristics of a product that determine its value in the marketplace. – Conformance quality ? The degree to which a product meets its design specifications. Total Quality Management TQM A fundamental concept of TQM from BS 7850 a ?Process‘ ? “A set of interrelated resources and activities which transform inputs into outputs.” (ISO 8402). ? “Any activity that accepts inputs, adds values to t
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