oracle客戶關(guān)系管理系統(tǒng)解析(存儲(chǔ)版)
【正文】 3% 12% IT Spend Inter Computing 9% 47% Network Ops Provisioning, Assurance Self Provisioning 42% 16% Cust Care Call Center Web Self Serv Front Office 14% 3% 1% 5% 2% +14% Bottom Line Improvement 14% +2% Top Line New Revenue 2% 21% Bus Mgmt Better Info, Process 20% 1% Oracle幫助電信客戶提高效益 $150M $50M $250M $100M +$800M Bottom Line Improvement $800M +$200M $50M 4% Revenue Ops Revenue Admin Billing 3% 12% IT Spend Inter Computing 9% 47% Network Ops Provisioning, Assurance Self Provisioning 42% 16% Cust Care Call Center Web Self Serv Front Office 14% Top Line New Revenue 2% 21% Bus Mgmt Better Info, Process 20% 舉例：一個(gè)擁有 1,500萬線的電信公司 Oracle 電信行業(yè)產(chǎn)品系列 Oracle電信行業(yè)解決方案 供應(yīng)商 員工 股東 政府主管機(jī)構(gòu) 客戶關(guān)系管理 CRM Information Technology Mgt Business Mgt Strategic Enterprise Mgt Revenue Operations Operator Listing Services Network Creation Configuration Logistics Network Operations 合作伙伴 客戶 統(tǒng)一的數(shù)據(jù)模型 統(tǒng)一的功能模型 工作流驅(qū)動(dòng) 客戶關(guān)系管理 客戶 供應(yīng)商 員工 股東 Customer Relationship Management 市場 政府主管機(jī)構(gòu) 客戶服務(wù) 銷售 合作伙伴 Strategic Enterprise Mgt Business Mgt Information Technology Mgt Revenue Operations Operator Listing Services Network Creation Configuration Logistics Network Operations 集成的電信行業(yè)解決方案 Unified Messaging Bill Present Pay Interactive eTravel HR Finance 網(wǎng)絡(luò)運(yùn)行 新業(yè)務(wù) 計(jì)費(fèi) Billing for Comms Provisioning Assurance Interconnect Gateway Bill Present Pay Number Portability 網(wǎng)絡(luò)建立 CRL Supply Chain Management CRL Financials CRL Work Force Management Strategic Enterprise Management 客戶關(guān)系管理 Marketing Call Center Sales Service Oracle Business Intelligence For Comms (ORBIT) eCommerce Revenue Admin 決策支持 電信行業(yè) 技術(shù)平臺(tái) 核心應(yīng)用 Technology 客戶關(guān)系管理 ? 市場 – 產(chǎn)品定位 – 市場 /客戶定位 – 開發(fā)銷售渠
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