mba必修課管理溝通英文版課件chapter7(存儲版)
【正文】 ection, the use of white space, and other design choices may be helpful. proofread Looking for types, errors in spelling and mechanics, alignment problems, poor print quality and so on. distribute Choose a distribution method that balances cost, convenience, time, security, and privacy. nowadays electronical way is effective, on intras, extras ,or websites and blogs, or via and IM for different audiences EFFICIENCIAL COMMUNCIATION MAKING ROUTINE REQUESTS Communication Making requests for information ,action , produces adjustments ,or other mattersis a routine part of business. In most cases your audience will be prepared to ply, as long as you’ re not being unreasonable or asking someone to do something they would expect you to do yourself. By applying a clear strategy and tailoring your approach to each situation, you’ ll be able to generate effective requests quickly. Strategy For Routine Requests Like all business messages, routine request have three parts: an opening a body a close Using the direct approach, open with your main idea, which is a clear statement of your request. Use the body to give details and justify your requests .Then close by requesting specific action. State Your Request Up Front ? Begin routine request by placing your request firstup front is where stands out and gets the most attention . ? Of course, getting right to the point should not be interpreted as a license to be abrupt or tactless. Pay attention to tone ? Even though you expect a favorable response, the tone of your initial request is important. ? Instead of demanding action ,soften your request with word such as please and I would appreciate. Assume your audience will ply ? An impatient demand for rapid service isn’ t necessary. You can generally make the assumption that your audience will ply with your request once the reason for it is clearly understood. Punctuate questions and polite re
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