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Cost of Doing Work Right,” but that could take away the attention where it’s needed. It’s your option. The danger is using this category is that sooner or later, someone will want to know how much more should be spent on “right” to reduce “wrong.” It’s impossible to e up with that number. The Steps To Quality Cost Success The first step is to bee legitimate. This is done with a Policy for Quality and education of all manager and employees about that policy. The next step is working with the controller to define quality costs and collect data. I can tell you now that your controller has more data than you can imagine. You may have to “mine” a little data, but it’s there. Controllers like numbers – talk numbers and the controller is your friend. Once you have some idea of the level of quality cost your pany is experiencing (activity), you need to make up a situation report for management. This does two things: First, it established a benchmark from which you can show improvement or lack of it. Second, you will shock the big boss into doing just about anything you want to do. Unfortunately, the big boss will never be shocked again because, like the sticker price of a new car, one gets used to it. Your Quality Cost Report Finally using the numbers supplied by the controller, create and introduce your quality cost report. You report must pare quality cost to at least one, and better, several base values. Report quality costs as a percent of Sales, or Direct Labor, or …. whatever is important to your pany. Don’t mail or the first copy. Sit down with each and every manager and go over the report. Get their ments and input. Make certain that they understand where the numbers are ing from and what the numbers mean. Make certain that they understand that quality cost report is an activity report. QCOST Software A small software program was downloaded with the Quality Cost Success Clin