【正文】 able ledger, Guest ledger, Bank records, Cash, Back up diskettes Program amp。 then through the lobby down, exit through main entrance. 1. When alerted of CODE 01 alarm, the Duty Manager will instruct Front Office to print inhouse guest list and proceed immediately to the Command Center. 2. Duty Manager will take the Evacuation Cards and arranges them by floor and area (from 14th floor down). Front Office/Asst. Manager to follow with the inhouse list which has been divided by floor. Each evacuation card should be arranged with the ―inhouse guest list by floor‖. Executive Housekeeper/Asst. will alert/summon enough the team members . Duty Manager, assisted by the Executive Housekeeper/Asst. will announce and instruct the team members which evacuation rout to take depending on the location of the fire as he/she issue evacuation card with the corresponding inhouse guest list. Each card should be recorded on the Evacuation Plan/Records when being issued. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊 29/64 5. After all cards and inhouse guest lists are given to Evacuation Team members, the Duty Manager will proceed to the Command Center (Front Desk). Evacuation Team member with his card and inhouse guest list, will go immediately to the location as stated on the card and wait. On the way, observe areas/floors for signs of danger and report these to Duty Manager at the Front Desk. Tel No. 80105 Team Member a. Only when hearing Evacuation message (or order) should you start or evacuate your area. Follow the instruction on the evacuation card given to you. b. You will be contracted at your location in case of a necessary/update instruction. *************************************************************************************** Alerted by alarm, the following personnel should prepare for possible evacuation and be at their posts. All should remain in their respective departments or area until instruction or hearing the Evacuation Message. Under no circumstances will leave their area until wither all clear or Evacuation it ordered. Front Office F/O Manager amp。 Provide service/information。 records。 Determines/Announces level or ‖code‖ of fire。s actions or call Security. When the offence involves a guest, obtain a statement from the guest. . Ask the employee to acpany you to an office out of sight and sound of the guest rooms and public areas. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊 22/64 PAGE 7 . Obtain the employee39。 plete the MOD report。s employees. . Alter future work schedules for another department manager. . Approve plimentary rooms. . Receive deliveries of goods for another department manage. . Alter any hotel policies or procedures, unless a life safety situation occurs in which it is advisable to do so. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊 12/64 PAGE 2 4. MOD DAILY RESPONSIBILITIES: . Remain readily available to guests at all times, and generally remain in the lobby area when not making rounds or dealing with emergencies. . Initiate action on guest problems that cannot be handled by shift supervisors, and follow through on such action by checking back with the guest and appropriate personnel. . Assist in serving guests at the front desk or in the restaurant as needed during peak periods, be present at the front desk during flight arrivals and especially during group chickins. At the beginning of the shift the MOD should obtain times of all important arrivals from the Assistant Manager, GRO, or Front Office Manager. . Wear your name badge and business attire when on duty. . Make at least two (one in Zhengzhou) tours of the hotel during weekday shifts, and four (two in Zhengzhou) tours during weekend shifts. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊 13/64 . Inspect a minimum of one vacant room during your shift, and plete the room inspection report. . Work through department managers and designated shift leaders to correct any deficiencies noted that can be remedied during the shift. . The MOD is authorised to obtain the Master Key from the Front Office Cashier desk in the event of an emergency, and any keys to hotel shops. When opening shops, the MOD must be acpanied by a Security Officer. . Consult and coordinate with hotel security and/or any local law enforcement officials on matters pertaining to the welfare of guests, employees, and assets of the hotel. . Act according to the hotel39。 Kitchen 西餐廳、廚房 Lobby Bar 大堂酒吧 8:00pm Dinner 晚 餐 9:00pm Lobby Bar amp。 Public Holidays 08:00hrs ~ 08:00hrs 周末和節(jié)假日 早八點到第二天八點 *During weekdays: you may call MOD for assistance after 23:00 hours MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊 4/64 Weekday Duties 工作日職責(zé) 下午 17:30hours Report to Front Office 向前廳報 到 Check Log Book and Sign in 檢查值班日 志 并簽到 Review Fire Safety and Evacuation Plan 檢查消防安全設(shè)施和防火疏散措施 Check VIPs Arrival 查看當(dāng)日貴賓預(yù)定 Guest Relations 客戶協(xié)調(diào) 18:45hours Check Entrance/Lobby Areas/Front Office 檢查入口、大堂、前廳 Business Centre 商務(wù)中心 19:00hours Cafeteria amp。 大廳（與客人溝通） Tour floors to Lobby Staircase with Security 巡視樓層?xùn)|西翼樓梯的安全 Guest Corridors 客房走廊 Meeting Rooms amp。s office. Any exchanges of dates of duty must have prior approval from the GM. 每月 MOD 值班表由總經(jīng)理 辦公室簽發(fā) Without direct authorisation of the General Manager, the MOD must NEVER agree to an oncamera TV interview, or ontheair radio interview, or newspaper interview. Requests for such interviews should be passed to the GM. 未經(jīng)總經(jīng)理同意，不得私自調(diào)整，不得電話請假，可以書面和當(dāng)面向總經(jīng)理申請調(diào)班 1. MOD DUTIES: Deal with all guest inquires and plaints in a positive manner. MOD 職責(zé)： 負(fù)