【正文】 ed to systems engineering in terms of facilitating specification of stakeholders’ wants and needs to the system at each stage from research and product development to engineering and manufacturing, to marketing and distribution. QFD is a method that structures system planning and development, and enables the development team to assess the proposed system systematically in terms of how it meets the needs and requirements [16].? As stated before, the first step in the application is to identify the expectations of park users. To achieve this purpose, Several methods can be used to establish customers39。 landscape design。 needs。 observation, etc. A pilot questionnaire survey was made based on literature review and observation, and it was given to 36 park users. The final survey questionnaire was modified based on the pilot study. Results of customer surveys, interviews with park users have constituted the entries of HOQ. The determined customer requirements are presented in five major factors in Table 1.?Access and connection: Customers expect to easily municate with their desired location have physical and visual.? Safety: feeling of security and having a good mental image of the environment.? Health: To minimize air pollution, sound pollution and….? Sociability: the citizens are able to place and person should own? Vitality: the concept of allowing the survival of human biological and sociologicalTable 1. Voice of customers section of HOQ? The technical specifications corresponding to each voice of customer have been identified in the next step. Technical specifications reflect the solutions selected by the research team to supply the customers and translate the quality functions to design features. The technical specifications should be measurable and quantitative to allow them to be pared with objectives. Technical specifications, which have been identified as a result of brain storming sessions consist of Quality Function Development team consists of a number of landscape design students, are listed in Table2.Table 2. Technical measures section of HOQ? The process of QFD involves many steps of one or more interlinked matrix to follow, of which the first is called ‘‘House of Quality’’ (HOQ). In this phase, customer requirements are identified (‘‘whats’’) and then the requirements are transformed into technical responses or specifications (‘‘hows’’). The HOQ displays the Voice of the Customer along the left, and the development team’s technical specifications to the user needs requirements along the top, shown in Figure 4. Based on the weights assigned to the (‘‘whats’’), which are placed to the right in the matrix, the amount of impact each ‘‘how’’ has on achieving each ‘‘what’’ are given priorities written at the bottom of the HOQ.? The prioritizing of park users requirements is shown in the ‘‘rate importance’’ column in the table, where the values 19 may be defined as 1 being least important and 9 of highest importance. The rate of importance and the corresponding explanation derived from the survey.? In order to fill the relationship section of the HOQ matrix, the relationships between park user requirements and technical specifications have to be specified by the research team. This step is essential to understand the cooperation of each technical specifications in customer satisfaction to see how the technical specifications are helpful to satisfy each customer prospect. The design team estimated the strength of the relationship (9 : strong relationship, 3 : moderate relationship, 1 : weak relationship, or 0 : no relationship) between each customer requirements and each technical specifications are shown in Table 3.Table 3. Scoring scaleThe resulting matrix are shown in Figure 3. The first column, right column after assessment petitors, is called the Goals column. The results of the research team survey ranged from 1 to 5 record in this column. For instance, number 4 in the second row shows designer should plan on connecting directions to assess customer number 3 to number 4 will close. The goals have been set by conside