【正文】 ? IDENTIFY: ? What a project manager is ? Why a project manager is needed ? How to perform the role of a project manager ? When a project manager will play a key role in the project ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Project managerDefinition ? A project manager is an individual responsible for: ? Planning and anizing ? Controlling and directing the daytoday activities of a project(s) ? Delivering the project objectives to Sponsor and Steering Committee ,2020 Wanjun Jiang, Guanghua School of Management, Peking University A. Planning and Organizing ? 1 Planning ? 1)The technical activities of the project that will produce the project’s objectives:(1) team members’ activities。 (4)financial documentation: invoices to clients。 with user satisfaction ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Joint development effort(2) ? User ? knowledgeable in business processes and needs ? best suited to decide business issues ? I/S management ? knowledgeable in I/S standards amp。 interim milestones。 assumed utilization productivity ? Project manager: responsibilities。 effort ? Create a schedule ? Repeat as necessary ,2020 Wanjun Jiang, Guanghua School of Management, Peking University ? 2) Managing Processes ? Risk management process ? Exception management process ? Conduct project review(s) ? Project tracking process ? 3) Fits the planning and managing processes together ,2020 Wanjun Jiang, Guanghua School of Management, Peking University ? ,2020 Wanjun Jiang, Guanghua School of Management, Peking University 2. Skills Requirement ? A very good understanding and awareness of the business ? Experience managing projects through the project implementation life cycle ? Fluent municator ? Ability to manage people and motivate them to deliver according to rigorous, often punishing, timetables ,2020 Wanjun Jiang, Guanghua School of Management, Peking University ? An understanding and solid appreciation of business planning and strategy techniques ? Ability to understand and implement change management programs ? Be IT literate and fully conversant with the advantages that IT might bring to a planned program of change ? Understand concepts of risk management and be able to execute it ? Ability to manage client expectations while retaining alignment over evolving business needs ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Characteristics of a good manager ? Communicator ? Organized ? Planner ? Takes responsibility ? Manage expectation ? Problem analyzer ? Recognized leader ? Confident ? Aggressive ? Creative problem solver ? Consistent ? Flexible ? Cheer leader ? Psychiatrist ? Leadership ? Team builder ? Coordinator ? Facilitator ? People oriented ? Motivator ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Characteristics of a good manager ? Sense of humor ? Understands user ? Proven track record ? Skills assessor ? Goal oriented ? Empathetic ? Risk taker ? Realistic ? Good business person ? Profit driven ,2020 Wanjun Jiang, Guanghua School of Management, Peking University When does it Start ? When does a project manager get involved? ? When an opportunity to do business with a customer is identified ? This is during the Customer Relationship Management (CRM), Solution Design process ,2020 Wanjun Jiang, Guanghua School of Management, Peking University CRM Solution Design ? The business process that manages an opportunity to do business with a customer ? During this process a solution for the identified opportunity is developed ? This process starts when the opportunity is identified and is carried on until the customer signs a contract or rejects the proposal for the solution ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Phases of the CMR solution Design ? The following are the phases of the CMR Solution Design: ? Reviewing the opportunity ? Defining the solution ? Creating a proposal ? Obtaining customer approval ,2020 Wanjun Jiang, Guanghua School of Management, Peking University CMR Solution Design Project ? During this project there is a need for an individual who will be responsible for: ? Planing the Solution Design project ? Organizing the team and resources for the project ? Directing and managing the daytoday activities ? Delivering the project objectives and proposal to the customer ? This individual is a project manager ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Solution Delivery Project ? Once the customer signs the contract the Solution Delivery project will start ? During this project there is a need for an individual who will be responsible for: ? Planning the Solution Delivery project ? Directing and managing the daytoday activities ? Organizing the team and resources ? Delivering the project objectives and solution ? This individual is a project manager ,2020 Wanjun Jiang, Guanghua School of Management, Peking University Project Management Starts? ? Project management starts at the beginning and stops at the end ? startup manage close caution stop O