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【正文】 s processes continued... PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 19 CrossFunctional Process Diagram Look at the total process across the organization ? Recruiting Example: Hire Orig. Dept. HR Candidates Process Interview Same 2 Sigs. Time Interview 2 Sigs. PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 25 CrossFunctional Flow Diagram Customer Sales Marketing Planning Production Purchasing Suppliers Receiving Shipping/ Warehouse ID Reqmt Issue PO Generate . Build Components Ship Rec Goods Pack Test Assemble Rcv Mtls Ship Mtls Order Mtls Load MRP Baseline Cycle Time Baseline FPY Entitled Cycle Time Entitled FPY Quote PDT Fulfillment Process (Make to Order) PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 17 Process Management ? Everything we do in the organization fits within a business process and... ?Has: ?A process flow that can be developed ?A history that can be analyzed ?A firstpass yield ?A theoretical cycle time ?A performance baseline/entitlement ?Activities that are nondeterministic (unpredictable) ?Can be measured by cost, firstpass yield and cycle time PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 9 Seamless Processes: Strategy/Planning TCT Mindset: Seamless Business Processes Action Plans Resource Allocation Business Objectives Market/Customer Analysis Competitive Analysis Marketing Engineering Manufacturing Finance and Administration Concrete Ceiling Concrete Floor The Old Mindset: Functionally Optimized PROPRIETARY 169。T) implementation process ? Decision making process ? Management style ? Problem solving process Options ? Measurement system: ? Functional vs process。 1988 Thomas Group, Inc. All Rights Reserved. 4 The Management Process Components Components ? Measurement system: ? Operational ? Rewards and Consequences ?
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