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【正文】 Business Processes PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 2 What is a Process? ? A process is a series of steps or operations leading to a desired result or product ? Everything we do in our pany fits within a business process ? A key (or critical) process is an essential part of the business ? Improvements in a highly leveraged process often result in improvements in other key processes PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 3 The Management Process The management process enpasses the judicious use of means to acplish an end ? It is prised of several ponents ? The collective sum of the ponents dictate the culture of the pany PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 4 The Management Process Components Components ? Measurement system: ? Operational ? Rewards and Consequences ? Communications process ? Conflict resolution process ? Workflow control process ? Management control and review process ? Organizational mindset ? Strategic and tactical (Samp。T) implementation process ? Decision making process ? Management style ? Problem solving process Options ? Measurement system: ? Functional vs process。 yield vs. driver ? Individual vs. team ? Undefined, ad hoc vs. drumbeat ? Escalation or abstention vs. peertopeer ? None vs AIP Management ? Undefined, ad hoc vs. defined process ? Functional vs process ? Activitybased vs. resultsbased ? Ad hoc vs BIT/CFT ? Autocratic vs. empowerment ? Undefined vs. barrier removal process PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 5 How TCT Impacts the Management Process Components ? Measurement system ? Operational ? Reward and consequence ? Communications system ? Conflict resolution process ? Workflow control process ? Management control and review process ? Organizational mindset ? Strategic and tactical (Samp。T) implementation process ? Decision making process ?
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