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【正文】 – Best Employers go out of their way to ensure employees feel valued。Hewitt Associates WalMart China Associates Engagement Survey Result Presentation Nov., 2023 Hewitt Associates Agenda ? Why Measure Employee Engagement? ? WalMart Associate Opinion Survey Introduction – Survey Background : Why Do We Conduct the Survey? – Participant Profile – Survey Methodology – Interpreting the Results ? Key Findings – Engagement Results – Positive Areas – Needtoimproved Areas ? Benchmarks and Comparison ? Suggested Initiatives ? Best Practices for Achieving Sustained Engagement Results ? What Will Improve if Engagement Score is Increased? Hewitt Associates Why Measure Employee Engagement? Hewitt Associates Improving Business Results Through Engaging People Individual Life Goals and Strategies Individual Capabilities People Requirements and Talent Strategy Employment Relationship People Management Practices Individual Priorities and Engagement Engagement Business Results and Strategies Business Capabilities Hewitt Associates Why Engagement Matters: Business Needs Service Quality Features Problem Resolution Price/ Relative Value Employee Behavior Re mendation Retention Expansion Business Performance Customer Satisfaction/ Value Customer Value Drivers Hewitt Associates Why Engagement Matters: Employee Needs Employee Engagement Employee Behavior Turnover Remend Employees Remend Products/Services Create new Products/Services Customer Service Productivity Opportunity Quality of Life Culture Total Compensation Leadership Relationships Work Activities Hewitt Associates WalMart Associate Opinion Survey Introduction Hewitt Associates Survey Background: Why Do We Conduct the Survey? ? The Associate Opinion Survey is a very important part of the Grass Roots process. – It lets us look, in an objective way, at how associates feel about working at WalMart. – It lets us measure whether we’ve done a good job over time of helping to make WalMart a better place to work. – It provides a foundation for the Grass Roots meetings, giving managers direction for their discussions. – And it tells us where to concentrate our resources in order to raise our associate engagement the most over time. Hewitt Associates Participants Profile – By Division 1 1 3 2 7 , 7 1 %1 0 2 4 , 6 %5 0 4 , 3 %3 2 9 6 , 2 0 %T O T A L C H I N A W a l M a r t S t o r e sT O T A L C H I N AS A M 39。 and – Best Employers manage their business in ways that build longterm success and sustainability. Hewitt Associates Best Employers Inspire Great Performance ? Have in place an anizational structure, policies and procedures, and the tools and resources to : ? Enhance employee productivity, ? Create a positive work environment, and ? Help the pany achieve its goals ? Care about Employee perceptions about the fairness with which they are rewarded. ? Leaders count in inspiring a great performance from people: how leaders behave, how their beliefs shape their own actions, and how well they create a sense of passion and pride among their people are important. Hewitt Associates Best Employers Value Their Employees ? Employment ‘ deal’ goes further than is normally expected such as fair and equitable rewards, opportunities for career advancement, and a sense that employee interests are taken into account. ? Focus more effectively on putting systems and structures in place that support learning and development. ? Be able to attract talents better than The Rest. ? Retain their talents better than The Rest. Hewitt Associates Best Employers Build Sustainability for Long Term Success ? Build strong, successful and sustainable businesses by – Using balanced scorecard or strategic measures to manage business and for incentive Comp.。 I am confident that our management team will take appropriate action. ? Our management team spends enough time with Associates. ? Our management team acts consistently with what they say. Hewitt Associates Benchmarks and Comp
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