【正文】 sensory (. related to smell, touch, taste, sight, hearing)。 evaluation of quality management systems determines fulfillment of those requirements. The excellence models contain criteria that enable parative evaluation of organizational performance and this is applicable to all activities and all interested parties of an organization. Assessment criteria in excellence models provide a basis for an organization to pare its performance with the performance of other organizations. 3 Terms and definitionsA term in a definition or note which is defined elsewhere in this clause is indicated by boldface followed by its entry number in parentheses. Such a boldface term may be replaced in the definition by its plete definition. For example:product () is defined as “result of a process ()”。f) documents that provide objective evidence of activities performed or results achieved。b) documents that describe how the quality management system is applied to a specific product, project or contract。b) to promote the quality policy and quality objectives throughout the organization to increase awareness, motivation and involvement。f) those internal or external to the organization who give advice or training on the quality management system appropriate to that organization。c) users of the products。f) applying these measures to determine the effectiveness and efficiency of each process。g) to review the quality management system periodically。 such documents are referred to as guidelines。e) implementing the selected solution。 an activity performed on a customersupplied intangible product (. the ine statement needed to prepare a tax return)。 ergonomic (. physiological characteristic, or related to human safety)。 hardware (. engine mechanical part)。c) searching for possible solutions to achieve the objectives。 such documents are referred to as specifications。e) to ensure that an effective and efficient quality management system is established, implemented and maintained to achieve these quality objectives。c) determining the processes and responsibilities necessary to attain the quality objectives。ISO9000:2000(E)Quality management systems – Fundamentals and vocabulary1 ScopeThis International Standard describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.This International Standard is applicable to the following:a) organizations seeking advantage through the implementation of a quality management system。b) establishing the quality policy and quality objectives of the organization。d) to ensure that appropriate processes are implemented to enable requirements of customers and other interested parties to be fulfilled and quality objectives to be achieved。c) documents stating requirements。b) establishing the objectives for improvement。 software (. puter program, dictionary)。 temporal (. punctuality, reliability, availability)。 the delivery of an intangible product (. the delivery of information in the context of knowledge transmission)。f) measuring, verifying, analyzing and evaluating results of the implementation to determine that the objectives have been met。e) documents that provide information about how to perform activities and processes consistently。h) to decide on actions regarding the quality policy and quality objectives.i) to decide on actions for improvement of the quality management system. Documentation Value of documentationDocumentation enables munication of intent and consistency of action. Its use contributes for a) achievement of conformity to customer requirements and quality improvement,b) provision of appropriate training.c) repeatability and traceability,d) provision o objective evidence, ande) evaluation of the effectiveness ad continuing suitability of the quality management system.Generation of documentation should not be an end in itself but should be a valueadding activity. Types of document used in quality management systemsThe following types of document are used in quality management systems:a) documents that provide consistent information, both internally and externally, about the organization’s quality management system。g) determining means of preventing nonconformities and eliminating their causes。d) those concerned with a mutual understanding of the terminology used in quality management (. suppliers, customers, regulators)。e) those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (. auditors, regulators, certification/registration bodies)。h) establishing and applying a process for continual improvement of the quality management system.Such an approach is also applicable to maintaining and improving and existing quality management system.An organization that adopts the above approach creates confidence in the capability of its processes and the quality of its products, and provides a basis for continual improvement. This can lead to increased satisfaction of customers and other interested parties and to the success of the organization. The process approachAny activity, or set of activities, that uses resources to transform inputs to outputs can be considered as a process.For organizations to function effectively, they have to identify and manage numerous interrelated and interacting processes. Often, the output from one process will directly form the input into the next process. The systematic identification and management of the processes employed within an organization and particularly the interactions between such processes is referred to as the “process approach.”The intent of this International Standard is to encourage the adoption of the process approach to manage an organization. Figure 1 illustrates the processbased quality management system described the ISO 9000 family