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【正文】 Service SI Development amp。 Service SI Development amp。 Solutions 10% 15% 20% 55% 2022 Web Service amp。 Service Inter Area BSP Area SI Area NI Area 17 55% 15% 20% 10% eCRM WCMS IRM/PRM Mailing MES CTI PABX IBS ? Network Integration ? Automation System ? Enterprise Network CRM/DW EIP/EKP ERP/SCM GW/KMS ? SI consulting ? SI development ? SI management ? Web consulting ? Web development ? Web management ? eBiz Solutions amp。 Identity 25 Supplier Customer eCompany ???? ???? ???? ??? ???? Partner Stockholder Employee IPS SCM IRM PRM eMarketing GW+KMS EDMS Buy Side Sell Side ERP EIP eBusiness Sector amp。D ? eBiz team ? Mbiz team SI MU ? Sales 1 team ? Sales 2 team ? SI System team ? SI Develop team BSP MU ? CS team ? Biz 1 team ? Biz 2 team ? Biz 3 team 33 Channel Enhancement Value Chain Integration Convergence Industry Transformation ? ?? ??? ??? ?? ?? ? ?????? ??? ??? ?? ? ?? ?? ? ?? ?? ? ?????? WinWin?? ? ?? ?? ??? ?? ? ?? ? ???? ??? (? : ??? ) ? ?? ???? ?? , ?? ?? ??? ? ???? ? ???? ?? ?? : PwC ? eBusiness? ???? 34 Customers ?? : ?? IBM ? eBusiness Perspective Suppliers 35 Mailing Business SCM e Automation PABX eMarket ERP MES IBS EDMS Group D GW HRM PRM DW IRM KMS EIP WCMS RMS ERM eIPS eFax eSearch eCTI eCommunity Employee Customer ? eBiz Solution analysis _CRM CRM : Customer Relationship Management eCRM CRM 36 ? eBiz Solution analysis _CRM Analytical CRM Collaborative CRM Operational CRM Data Warehousing Integration ?? CRM? ??? ????
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