【正文】
Customer ???? ? ?? ????? ?? , ???? ??? ???? ??? ?????? ???? Order Fulfillment? ???? ?? ??? ???? ?? eBusiness Value Chain 11 ?eBiz Total Service eBiz Strategy eBiz Operation eBiz Consulting Planning Contents Solution Marketing eBiz Building eBiz total service 12 PACS ERP CRM EIP Mailing B2Emall Integration Developers Web Service Enterprise Solution Business Fields : SI Development amp。 Solutions 13 ? ?? Data? Integration Enterprise CRM eCRM Data Warehousing/Integration Web Log Data Data Base Transaction Data Customer Profile 14 SM MU SI MU NI MU Ramp。D MU eBiz Total Service ? eBiz Total Service 15 EMail ?? EDMS GW ??? KMS 2?? (??? ?? ) ERP 1?? (??? ?? ) CRM SCM EPlanning ? Office Management System ???? ???? ???? ???? ???? 16 Customer A Customer B Customer C Supplier A Supplier B Supplier C 55% 15% 20% 10% ? eBiz Solutions amp。 Service Inter Area BSP Area SI Area NI Area 17 55% 15% 20% 10% eCRM WCMS IRM/PRM Mailing MES CTI PABX IBS ? Network Integration ? Automation System ? Enterprise Network CRM/DW EIP/EKP ERP/SCM GW/KMS ? SI consulting ? SI development ? SI management ? Web consulting ? Web development ? Web management ? eBiz Solutions amp。 Service Web SI Area SI Area NI Area System Area 18 SI Area NI Area Solution Area SM Area Inter Area Ramp。D Area Consulting Area ? SI Business Area ? SI consulting ? SI development ? SI management ? N/W management ? New technology ?Network Integration Network Consulting Network Integration Network Managem