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ement ? Electronic Order to Cash ? Electronic Procurement ? Supplier Bidding amp。 Service Web SI Area SI Area NI Area System Area 18 SI Area NI Area Solution Area SM Area Inter Area Ramp。1 2 Empowered, Knowledgeable Employees Learning Organization Reduced Overhead Informed Employees Efficient, Effective Employees Collaboration tools Selfservice applications Universal Access to Information Corporate Communications Streamlined Resource Management Administration Electronic Support Just in time learning Expert Triage 4 % % % % % % ???? ??? ? ???????? ??? ?? ??????? ??????? ??????? ????? ? ?? ???? ????? ????? ?? : ????? 5 ? eBiz Service amp。D Area Consulting Area ? SI Business Area ? SI consulting ? SI development ? SI management ? N/W management ? New technology ?Network Integration Network Consulting Network Integration Network Management 19 CRM Forecasting, Opportunity Management, Configuration, Generation …… Forecasting, Customer Care Spare Management ……… Forecasting Personalization Campaign Management Marketing Encyclopedia ERP CMS SCM EIP eStrategy ? Solution amp。 Selection ? Integrated Planning and Forecasting ? Integrated Plant Management ?? : ??? ??? ? eBusiness ?? ?? _Fulfill Demand 27 ? eBusiness? ???? Convergence Industry Transformation Value Chain Integration Channel Enhancement Development Implementation Evaluation Design Analysis ???? : PwC eBiz Transformation 28 KMS EIS EDMS Solution amp。 Solutions GW How convenient would it be, if we can view all the numerous informatio