【正文】 請(qǐng)隨意取用。 According to our regulation, I think you should pay 220 Yuan.根據(jù)酒店的規(guī)定，我想您得賠償220元。二、洗衣服務(wù) Laundry service. May I e in?洗衣服務(wù)，我可以進(jìn)來嗎？ Good morning, I’ve e to collect your laundry.早上好，我來取您要洗的衣服。1 Don’t worry .We will help you to look for it.不要擔(dān)心,我們會(huì)幫您尋找的。 Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a firstrate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis….. (Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then . On the way to the room B : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?G : Yes , that’s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way . G : I see . B : Is this your first time to HangZhou ?G : Yes , it is . B : I hope you’ll have time to see HangZhou . There is a lot to see . G : I’m sure there is . B : This is the 12th floor . Your room is to the right . After you , sir . This way , please . Checking baggage B: Good morning ! Madam . Can I help you ?G : Yes , I’d like to check my baggage .B : How many pieces have you got ?G : I’ve got four pieces in all . B: When will you want them ?G: In three days .B : Please keep the name tags.G : Thank you B : Not at all . Luggage check –outB : This is the bell captain’s desk . May I help you ?G : I’m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , it’s 1101. B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . I’ve e for your bags . G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me . B : Certainly , sir . Two suitcases ?G : Yes . B : Is there anything valuable or breakable in them ?G : No . B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . Please ?G : Certainly . B : Thank you , sir .G : You are wele . See you later . 商 務(wù) 中 心基本句型the letter can go for Yuan.I think I’d better look it up . 我想我需要查一下價(jià)錢.Here’s a form . please print the name and address of the person you’re sending to .這里有張表格. 請(qǐng)您將收信(款)人的姓名和地址用印刷體寫上.If it’s urgent , we can send it by express . 如果是急信, 我們可以寄快件. Sorry , this printed matter is overweight . 很抱歉, 這件印刷品超重了. What sort of stamp do you want to buy ?您想買哪種郵票?We charge each page ** yuan for typing and ** yuan for fax to . plus 10% service charge .打印費(fèi)每頁(yè)**元, 發(fā)傳真到美國(guó)每頁(yè)**元, 外加10%服務(wù)費(fèi). As soon as your fax es in , we’ll inform you at once . 您的傳真一到, 我們馬上會(huì)通知您.Could you please write your name and room number and sign the billing voucher ? we’ll send your original copy to your room after we have faxed them . 請(qǐng)您寫下您的姓名和房間號(hào)碼并在賬單上簽字, 好嗎?我們發(fā)出傳真后會(huì)將您的原文送到您的房間去的. 情景對(duì)話四、 Business center1. C: May I help you , sir ?G: Yes , I’d like to make some photo copies of these documents , please .C: Very good , sir. How many copies do you need ?G: One each .C: All right . Just a moment , please , sir .……..Here they are .G: Thank you . How much does it cost ?C: Three Yuan for each , sir .G: OK . Here is the money .C: Thank you , sir . Here’s the receipt . Goodbye .G: Goodbye .2. C: Good morning , sir . Can I help you ?G: Good morning . I want to send a fax .C: Where to , sir ?G: To my parents . C: Can you give me your fax number , please , sir ?G: Certainly . It’s (612)3718999C: Thank you . Would you please sit down and wait for a while ?G: Good . Thank you very much .C: All done , sir . Here you are . How would you like to pay ?G: I’ll pay in cash . How much ?C: It’s 90 RMB Yuan altogether .G: OK . Can I have a receipt ?C: Certainly , sir . Here you are .G: Thank you very much . Bye.C: Goodbye .typing service G : Excuse me . I want to have this document typed , please . C : All right , madam . G : How much does it cost one page ? C : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you prefer ? G : A3 , please . When can I pick it up ? C : In half an hour . G : OK , I’ll be back in forty minutes . (30 minutes later) G : Hello .Is it done ? C : Yes , madam . Here is your original script and the typed one . Can you make some corrections ? G : Sure………. Very well done . I couldn’t find any mistakes . C : In this case , let me print it for you now . Could you please wait for a few seconds ? G : No problem . Go ahead . C : All done , madam . Here you are . G : Oh , this is quick ! Charge it to my room then . C : All right . Could you please show me your room card or room key ? G : Oh , yes . Here is my room card . C : Room 110