【正文】 1 物業(yè)管理服務(wù)方案 目錄 管理構(gòu)想 ...........................................................................................................12 第一章 管理理念 ..............................................................................................12 ................................................................................................12 檔案資料管理要求 ......................................................................................13 ................................................................................................13 .....................................................................................14 、公共部位的維修、養(yǎng)護(hù)和管理 .....................................14 ...................................................................14 ................................................................................................14 、宴會(huì)及會(huì)議服務(wù)管理 ..........................................................................15 ................................................................................................15 .............................................................................................15 ............................................................................15 第二章 項(xiàng)目調(diào)研 ............................................................................................15 ........................................................................................................16 辦公樓的基本情況 ......................................................................................16 辦公樓內(nèi)情況 ..............................................................................................16 界面劃分 .....................................................................................................17 ........................................................................................................19 .........................................................................................19 .............................................................................................20 .....................................................................................23 .............................................................................................24 辦公室衛(wèi)生保潔標(biāo)準(zhǔn) ..................................................................................24 公共區(qū)域衛(wèi)生保潔標(biāo)準(zhǔn) ...............................................................................24 衛(wèi)生間保潔標(biāo)準(zhǔn) ..........................................................................................25 電梯間保潔標(biāo)準(zhǔn) ..........................................................................................25 外場保潔 .....................................................................................................25 外墻、外窗保潔標(biāo)準(zhǔn) ..................................................................................25 、駕駛員和停車場管理方案的要求 .................................25 2 .....................................................................................26 ................................................................................................26 會(huì)議服務(wù)的要求 ..........................................................................................26 人員條件 .....................................................................................................27 工作要求 .....................................................................................................27 ............................................................................27 第三章 服務(wù)定位 ............................................................................................28 ..............................................................................28 .........................................................................................28 .................................................................................29 ................................................................................................29 第四章 項(xiàng)目管理模式 ....................................................................................29 .........................................................................................29 .................................................................................30 .................................................................................30 ................................................................................................30 貫徹“以人為本”的服務(wù)理念 ...................................................................31 全面 導(dǎo)入 ISO9001（ 2020 版）質(zhì)量體系 ....................................................31 建立準(zhǔn)確迅速的管理水平自監(jiān)自測系統(tǒng) ....................................................32 實(shí)行標(biāo)準(zhǔn)化酒店式管理 ...............................................................................32 服務(wù)信息反饋系統(tǒng) ......................................................................................32 “親情式服務(wù)”及“專業(yè)化物業(yè)管理”相結(jié)合 ..........................................32 管 理 制 度 .....................................................................................................34 第一章 財(cái)務(wù)制度 ............................................................................................34 .........................................................................................34 .........................................................................................37 .........................................................................................42 ................................................................................................45 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