【正文】 面試官想斷定這個人選是否懂得對顧客的服務能在市場上樹立積極形象的重要性，以及顧客服務質量對新銷售業(yè)務的影響。m most proud of my new skills in applying database technology，for example,in our mailing used to take us days of manual sorting now takes five minutes through a quicksearch feature.49問：為什么服務是一個如此重要的問題？答：服務是令消費者滿意的重要因素。敘述一下你的一些個人工作習慣，這些習慣能使你按輕重緩急的次序去安排工作且又能避免管理過細或運作停滯。這樣做之后，我通常都能取得和原定目標不相上下的結果。m good in support roles,with managers who have very specific thorough at carrying out the tasks.44問：你的同事會告訴我有關你注意細節(jié)方面的什么呢？答：我的同事總是靠我給他們指出他們工作中忽略的東西，所以他們很可能會告訴您，我在工作中考慮得很周密。　　Q:Tell me about a time you didnt perform to your capabilities.　　A:The first time I had to give a presentation to our board,I failed to anticipate some of their was unprepared for anything other than what I wanted to my director and I brainstorm all the whatifs in advance.　　Q:Would your current boss describe you as the kind of employee who goes the extra mile?　　A: fact,on my annual evaluations she writes that I39。例如，你的回答或許應包括對待一個難對付的員工或改進工序計劃?！　:Share an example of your diligence or perseverance.　　A:About halfway through our last system installation,the client changed her partner agreed that,at the new costs the client would incur,we could still meet the original pletion took about seventy to eighty hours a week for us to get the job done,but we did it,knowing that it would be over within three months.　　Q：Share an example of your determination.　　A：I led an effort to change our production system over to dedicated biggest problem was convincing the factory workers that this strategy made sense,even though theyd have to learn to do their jobs differently.　　I assured them that within a few months their jobs would be easier,and we39。你的回答應集中在如何解決困難和執(zhí)行方案上，而不是集中在困難的本身。大多數行業(yè)使用PC機，但很多創(chuàng)新型領域，如出版業(yè)和廣告業(yè)就使用MACINTOSH。雇主想確信你對該工作抱有現實的態(tài)度，還有你會愉快地在那個職位上工作好幾年。在面試后把這份商業(yè)計劃留下給招聘者。我在我的出版公司和行業(yè)里一直都是名列前茅的。說話要坦率但不能自大。我常加班加點，并且努力學習，并使這個項目獲得肯定。ve had considerable experience interpreting and implementing large contracts,but Ive been limited in negotiating the actual conditions,costs,and standards for a major believe this job will offer me the opportunity to be a member of a negotiating team and thereby to begin acquiring the skills necessary to lead the team.問：假如你不得不留在你目前就任的職位上，你會多花一點時間在什么方面？為什么？答：如果我還干這份工作，我寧愿獲得更多有關勞資談判的經驗，特別是我想幫助談判勞動合同，解決4級程度冤情，準備提請仲裁?！　:What skills do you think are most critical to this job?　　A:The ability to evaluate all of the regulatory and petitive requirements for your new product are 39。如果需要的話可就這份工作提出問題，使面試官接受你的理論依據。m certain that my bined knowledge and skill level is the equivalent of that of other people who actually do have three years work 39。描述兩三項和該工作最相關的技能。ve developed a number of key skills,including business modeling,process reengineering,software package evaluation,and excellent programming skills in UNIX and was very pleased to discover that these are the skills you39。不要重復你的簡歷或應聘歷史，提供一個或兩個例子來說明為什么你要和這家特定的公司進行交談?，F在，即使我在找一份市場工作，但我還是想找與銷售領域密切相關的公司。這個問題是問求職者為這份工作帶來意外價值的動力。所以，我希望的是一份屬于這個職位工資范圍里最高的工資?！　:Why are you ready to leave your current job?　　A:My interest lies in returning to the banking can work in humanresources management in many environments,but I believe that my experience as a lender prepares me exceptionally well for recruiting new lenders into the training program.　　問：是什么促使你想從事這類工作？答：我讀書時是幸運的，我遇到了很優(yōu)秀的老師，我也想成為那樣的老師，他不僅僅是鼓勵孩子們如何學習，而且要樹立一種能激勵別人也想從教的榜樣。面試官試圖斷定面試者是否真正對該行業(yè)和公司感興趣，或者他是否隨便地挑選公司。再者，我能和我的上司建立長期的合作關系，如果我做得好的話，我期望能擴大我的責任范圍以利用我其他方面的技能。這就證明你肯定是在找你興趣范圍里的工作，因此聘用你的風險會比較低。這就是為什么這個問題能很快把那些“閑逛者”從認真的工作候選人中淘汰出來的原因。D,even in a down year,pared to your closest rival.1問：作為一家企業(yè)，你認為我們哪些領域最易受攻擊？答：你們的現金狀況和強大的生產陣容使你們成了一個吸引人的收購目標?！　:What particular aspect of the pany interests you most?　　A:Iam most interested in your Latin American father was an army officer,so we lived for three years in Latin know youhave just entered joint ventures with two processing panies are your plans for the next few years?1問：對我們最新的產品和廣告你有什么見解？答：你們的新廣告好像是要表明早餐時間是家庭歡聚的時間，帶有一定的健康意義。貴公司在所有的競爭者中享有最好的服務記錄，而我相信從長遠看，它將主宰這個行業(yè)。the business traveler trusts your product anywhere in the particularly interested in your real estatefinance group and expansion plans.問：你從我們公司的顧客、員工，或者別人那兒了解了我們公司的一些什么情況？答：我確實給你們小冊子上提到的幾個客戶打過電話。答：去年夏天我作為一個實習的餐館分析員與所有牛排連鎖店聯系密切。很明顯，在回答該問題時，你想給人留下積極的印象。避免談具體的時限和工作頭銜。不用說，一失言馬上就會把你從進一步的考慮中淘汰掉。你對該行業(yè)的發(fā)展前景有什么期望或設想？它使你不需晉升就可以獲得發(fā)展嗎?這家企業(yè)里什么使你最受鼓舞？你可以提供什么證據來證明你的興趣來源于你極度的好奇——可能回到幾年前的時間去找這個證據——而不是目前這些你可能放棄的一時興致?　　Q:Why do you think this industry would sustain yourinterest over the long haul?　　A:The technology in the industry is changing so rapidly that Isee lots of room for job enhancement regardless of promotions. I am particularly interested in the many applications for multimedia as a training tool.新的防腐劑終于能夠除掉生面團上面的不同條紋了，這意味著我們能比以前投資更多的產品了。表明因你的天性好奇、熱愛讀書等原因，你是如何跟蹤新產品的。問：5年之內你想處于什么位置？答：我希望有機會在工廠或國內辦事處工作?！　: Where do you want to be in five years?　　A: I39?！　escribe your ideal career.　　A:Id like to stay in a field related to training no matter what was too interested in business to work at a university,but I believe that teaching is somehow in my been good at sales because I took the time to educate my I look forward to training the new hires.問：如果你有無限的時間和經濟來源，你會怎樣使用它們呢？答：我希望能參加幾次不針對金融專家的有關金融管理的行政研討會?！暗改芨鼫蕰r地出現”絕對不是一個好答案。你們做得特別好的是集中精力在有限的品種上，使各地能保持高度統(tǒng)一。我與之交談的顧客中有兩人解釋了他們?yōu)槭裁茨陱鸵荒甑刭徺I你們的產品。你的準備和調查研究工作應在這里明顯表現出來。你們這樣做是不是要糾正最近有關高脂食物的負面報道，而避免與傳媒直接交鋒？你應該對該公司的新產品和廣告運作充分熟悉，從而能對之做有見識的、明智的評價。這是我惟一最擔心的事情。你同樣可把問題調轉，請教招聘者的意見。　　Q:What other firms are you interviewing with,and for whatpositions?　　A:Actually,Ive definitely decided to pursue a career as a restaurant manager,so Iam applying only for restaurant managementtraining programs. Ive recently had interviews with several other large national fastfood chains,such as Super Burger and Clackey39。大多數的人都沒預料到他們會被問到他們是否有豐富的工作經驗。對比你對該公司及其競爭者的認識，談及你所接觸過的公司產品或接受過的公司服務。從長遠來看，那是我們在教學舞臺上改變我們的教育能力的最好機會。你能透露一下你們的工資范圍嗎？招聘者想淘汰那些金錢目標不現實的人。你是否仔細考慮過這份工作?是否斟酌過當前的工作部門里存在的限制和弱點及