【正文】 Tools Requirements Planning Phase: 1. Work room for team members to conduct planning (1015 people capacity). Training Sessions: 1. Room to conduct training sessions. Should be large enough so 10 25 people can attend the session. 2. Presentation equipment: Overhead projector and screen, flip chart with pens. Interview and Analysis Periods: 1. Work area for the team to work in. Hopefully secured or away from people, so the team can freely discuss their ideas. Large enough for both teams, or two separate rooms for the two teams. 2. Area to conduct interviews and munication sessions. We will need 2 4 rooms for interviews and munication sessions. The teams can be very flexible on the interview space (., we can interview in lunch rooms, empty offices, etc.). Miscellaneous Items: 1. Phone line dedicated to team to receive/make phone calls or access to a phone. 2. 1 2 laser jet printers (preferably Hewlett Packard III or better). 3. BellSouth team members will need puters (or have access) to assist in their analysis. Software used by AAamp。 O, A A C SC ? Changing the Right Things ? Obtaining Real Savings ? Maintaining Service While Change Occurs ? Linkage with business strategies ? Focus on internal and external customers ? Objective analysis ? Strong management mitment ? Setting a fast pace for analysis and implementation ? Buyin at all levels ? Measure results ? Proper staffing of project ? Fast pace ? Communicate goals and objectives to all employees Keys to Success Management Issues PROJECT APPROACH TELECOMMUNICATIONS 15 BELLSOUTH RTHUR NDERSEN amp。 Preparation Key Objectives The key objectives of the Planning and Preparation phase are as follows: ? Perform cluster analysis ? Refine objectives and strategy ? Organize teams ? Further understand anization and key interfaces ? Prepare kickoff munications ? Plan project, finalize work plan and establish key target dates ? Orient and train team members Approach The approach to achieving these objectives is to: ? Hold project team meetings ? Discuss munications strategy ? Hold training sessions ? Conduct a group team building exercise ? Discuss activity dictionary with appropriate client personnel Key Deliverables The key deliverables of the Planning and Preparation phase are as follows: ? Appoint and train project team ? Finalize munications plan ? Develop timeline for remainder of project ? Activity Dictionary PROJECT APPROACH TELECOMMUNICATIONS 10 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC Effectiveness amp。 O, A A C SC During the past several months, BST has initiated several corporate initiatives aimed at responding to the focus on excellence through quality. The total quality policy was adopted because BST realized the need to position itself more petitively within the industry. CHALLENGES The environment surrounding today’s business is constantly changing. Pressure on the workforce is increasing from a variety of perspectives: ? Increased workforce productivity ? Changes in technology ? Job plexity ? Customer demands and expectations Corporate wide responses: ? Foundation Network Strategy ? The Quality Advantage ? Business Process Reengineering Efforts ? Process Improvement Projects ? Training amp。 Preparation Opportunity Assessment Process Alignment Performance Measurement Keys to Project ? Joint BellSouth/Arthur Andersen teams ? Effective munication with work force ? Fulltime, focused resources ? Focus on simplification, streamlining and quality ? Develop specific implementation plans, including process, anization, work force, targets, and time frames PROJECT APPROACH TELECOMMUNICATIONS 9 BELLSOUTH RTHUR NDERSEN amp。 O, A A C SC B el lS ou thC al l M anag e me nt Pr ojec tPha se I Pha se II Pha se III Pha se IVP lann i ngamp。 O, A A C SC Major Local Exchange Carrier Management Challenge Management believed their current cost apportionment methodology did not appro