【正文】 I’ m terribly, sir, there could have some mistake. I do apologize. 23．讓您久等了，這是您要的英式芥末。 Please be careful, this plate is very hot. 13．這是您的張裕干紅，現(xiàn)在可以為您打開嗎？您試一試。帳單先放在這里。 Our chef es from Beijing, he has many years work experience in hotel career. 12. 好久沒有見您了？ 最近一切還好嗎？ Long time no see you ! (常用的口頭語 ) How are you recently? 四．推薦篇 1．需要來塊蛋糕嗎？ / 需要來杯現(xiàn)磨咖啡嗎？ / 需要加多點咖啡嗎？ Would you care for a piece of cake? / a cup of fresh brewed coffee? / more coffee ? 2．我們餐廳的海鮮品種齊全。 Please be careful, the floor is sleepy. 5．如果您想在房間用餐，可以打電話到送餐部。 After you, sir/madam. 8 您在找朋友嗎？請看一圈 ?！薄?This is the breakfast coupon. You can use it at our Western Restaurant from 07:0010:30.” “我們酒店設施比較齊全，比如桑拿、水療、西餐 客房 、棋牌室等?！? “ I am sorry to disturb you?” “非常抱歉，這是我的錯。ll try my ，但我會盡力而為。 1 Thank you for telling us about I39。 1 In our hotel we don39。 May I introduce myself?讓我介紹我自己。 When you check out , please call number 32 and we’ ll help you with your luggage ，請打電話 32，我們會馬上幫您運送行李的。s too tough. A: I39。 We like to pay separately. 帳單有一些錯誤。 I’ d like a glass of water, please. 請給我一瓶礦泉水。 I’ d like appetizers and meat(fish) dish. 我正在節(jié)食中。 It’ s . Your name, please. 我的名字是潔西卡．楊。 We are a group of six. 我們大約在 8 點到達。 I am afraid this dish will take some more time to prepare. 45）實在對不起，我馬上為您重做。 May I repeat your order now? 23）還需要我為您做什么嗎？還有其他需要嗎？ Anything else? Sir/Madam 24）早上好 /中午好 /晚上好，有什么可以幫到您嗎？ Good morning/afternoon/evening, sir/madam, what can I do for you? 25） 請稍等。 24 hours room service provided by the western restaurant. 請問喜歡吃自助餐還是散點。 1 May I take your order now ,sir/ma’ am?請問現(xiàn)在可以點菜嗎？先生 /夫人？ 6 1 What would you like to drink?您想喝點什么？ 1 I’ d like to repeat your orders ?我重復一下您點的菜? 1 Your order will be ready in a minute．您點的菜一會就來。 Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick 的衣服明天下午可以洗好，如果您需要的話，我們可以在今天晚上洗好，不過這是快件，要另外加收費用。這兒有筆和紙給您。 1 酒店客房基礎英語 酒店基礎英語 —— 客 房 基本句型 一、打掃房間 Housekeeping. May I e in?客房服務員 ，我能進來嗎？ I’ m sorry to trouble you, sir May I clean the room now? 對不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？ Would you like me to make your bed now?現(xiàn)在我能為您整理床鋪嗎？ When would you like me to do room , sir?您要我什么時候來為您整理房間，先生？ Shall we e back later?我們等一會再來，好嗎？ I hope I’ m not disturbing I’ m ing to change the sheets and We will e and clean your room 。 2 1 Special laundry bags with lists are placed in your wardrobe . Washing handed in by 9: be returned to you after 5:30 . On the same day .您的衣柜里有專用洗衣袋和洗衣單。 三、其它 I’ m afraid that you have to pay an indemnity. It’ s a hotel 您得賠償。 1 Your dish will take about 20 minutes ,sir．先生您點的菜大概需要 20分鐘才能做好。 Would you prefer `A La Carte or buffet? 請問喜歡喝點什么飲品？我們有啤酒、汽水或果汁。 Just a moment, please. 26） 我想在房間用餐。 I am sorry , Sir/Madam, I will change it for you now. 46）現(xiàn)在可以上點心了嗎？ Can I bring your dessert for you now? 47）現(xiàn)在要還是等一會兒 Would you like to have it now or later? 48）給您女兒換張高椅子好嗎？ Can we offer a stool for your daughter? 49）這些甜食（水果）是免費贈送的。 We’ ll e around eight o’ clock. 我要如何才能到達餐廳 ?How can I get there? 我想要預約今晚 7 點 2 個人的位子。 My name is Jessica Yang. 餐廳是否有任何服裝上的規(guī)定 ?Do you have a dress code? 女士是否需著正式服裝 ?Could the ladies wear formal dresses? 請不要穿牛仔褲。 I’ m on a diet. 我必須避免含油脂 (鹽份 /糖份 )的食物。 May I have a bottle of mineral water？ 請給我不含碳酸的礦泉水。 I think there is a mistake in the bill 可不可以麻煩再確認一次帳單？ Could you check it again？ 可以用這 張信用卡付帳嗎？ Can I pay with this credit card？ 請給我收據(jù)。m terribly sorry to hear that. Q: 甜點有那幾種 A: What do you have for dessert Q:可以給我一些芝士嗎 A: May I have some cheese Q: 可以給我一點蕃茄醬嗎 A: May I have some ketchup, please Q: 可不可以不要甜點改要水果 A: Can I have some fruit instead of the dessert Q: I would like to have your special beefsteak. A:How do you like your beefsteak, sir 11 G:Medium well, please. Q: How would you like your eggs A: A fried egg,sunnyside up. Q: Could you tell me the Service hours of restaurant A: 7: 9:. for breakfast. Q:請給我刀 ,叉 .A:May I have a fork and knife, please Q:請給我一雙筷子 .A:May I have a pair of Chopsticks, please Q: Can we sit over there There39。 How many pieces of luggage do you have?請問您有幾件行李？ Two suitcases and one bag . Is that right?兩只箱子和一個包，對嗎？ I’ ll show you to the Front Desk.. This way ，請走這邊。 May I present you a litter souvenir?請接受我們的一點小紀念品。t accept 。ll look into the mater right 。 2 What can I show ？ 16 2 How do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？ 2 The extra large size of this color is out of 了。 “ I think I am very sorry, it’ s my fault.” 17 “對本酒店給您造成的不便之處我們深感歉意！ “ We are awfully sorry for the inconvenient.” “不好意思， 讓您久等了?！? “ We have plete facilities, such as Sauna Center, SPA, Western Restaurant .Guest Roomsamp。 恐怕您的朋友還沒有來。它們 24小時營業(yè)。 Our restaurant has large selection of seafood. 3．需要我?guī)湍扑]嗎？ May I suggest/remend something else to you ? 4．我建議您嘗嘗甜品 中的黑森林蛋糕，多數(shù)客人都喜歡它。 Please sign the bill for us when you finished your breakfast. I put the bill here first. 3．如果您的房費包早，將不再收您的早餐費用。 Here is your ZhangYu red wine, may I open it now ? please try it. 21 14．您的牛排要幾成熟呢？三成、五成，還是全熟呢？我們有黑椒汁、班尼士汁、蘑菇汁、紅酒汁可供選擇？您的牛扒是配白飯、薯條、還有蔬菜呢？ How would you like your steak cooked? Rare, medium or welldone? We have choice of black pepper sauce, b233。 Sorry to kept you waiting, here’ s your English mustard. 24．您的帳要一起結還是分開呢？ Would you like your bill one check or separate check? 25．這是您的發(fā)票和零錢。您要不先從自助餐臺上取食物？ I’ m sorry, I will clean this table immediately. Could you take some dish on the buffet first, then back to this table. 22．非常抱歉，這里出 了點差錯，向您道歉。 Would you order a bottle of wine, fresh squeezed juice or beer? Here is the wine list. 10．現(xiàn)在可以為您點單嗎？ May I take order for you now?/ Are you ready to order now? 11．請問您的菜是一道一道上，還是一塊上呢？ Would you