【正文】 B: This way to the reception counter, please. (To guests blocking the way) Excuse me, sirs. May I e through, please? 請(qǐng)由這邊去往接待處。我給你查看一下。 Would you like me to get a taxi for you? 要我給你叫一輛出租車嗎？ Just a minute, sir. I‘ll check the bus route for you . 先生稍等。 Selected Sentences 精選句型 ? Show ways 提示方向 The gift shop is nest to the beauty salon. 禮品店在發(fā)廊的隔壁。 G: How much is it? 費(fèi)用是多少呢？ R: Four hundred and fifty yuan each, breakfast and lunch include. 每位 450 元，包括早、午餐。它是天壇，您可以乘大巴或打的士前往，若您需要的話，我十分樂意為您安排酒店的出租車。 R: Wait a minute, please. I‘ll weigh it for you. It‘s two hundred yuan, please. 請(qǐng)稍等，讓我稱稱郵包的重量，郵費(fèi)是 200 元。夜總會(huì)有現(xiàn)場表演，夜總會(huì)的燈光和音響設(shè)備都是最尖端的，夜總會(huì)里有一個(gè)舞池和兩個(gè)電視屏幕，夜總會(huì)里面還備有一個(gè)吧臺(tái)，吧臺(tái)擁有在中國最友好、最親切、雞尾酒配得最好的服務(wù)員。 G: I see. And when do you open? 我明白了。請(qǐng)問能把錢記在我的帳上嗎？ B: Certainly, sir. Would you sign here please? Thank you for using room service. Goodbye. 當(dāng)然可以，先生。 B: All right. Here are your tuna sandwiches, your mustard, your ketchup and your coffee. The sandwiches are 20 yuan each and coffee is 10 yuan. That es to 50 yuan, plus 10% service. 第 15 頁 So the total is 55 yuan. And here is your bill. 好。請(qǐng)煮得濃一些。我想要兩份金槍魚三明治和一大壺咖啡。 情景對(duì)話 2 R: Good morning, sir. Sorry to disturb you. Would you like me to do your room? 早上好，先生。 G: (Entering the room) It‘s such a beautiful view! 進(jìn)入房間）絕對(duì)美麗的景色！ R: Yes, sir. This room is facing the Chang An Avenue. It‘s even more beautiful at night. Here is the bathroom, wardrobe and minibar. The TV control is on the bedside table. You can also find information about our hotel‘s facilities from this guidebook. 對(duì)呀，先生。 C: May I take a print of your card, please? 請(qǐng)讓我劃印您的信用卡，好嗎？ G: Why? Can‘t I do it when I take out instead? 為什么？不能結(jié)帳時(shí)劃印嗎？ C: We asked all our guests to do this to ensure a smooth and rapid check out at busy times. 我們要求所有客人這么做，以確保在忙碌時(shí)段快捷結(jié)帳。 Please return your key before you leave. 離開前請(qǐng)你交回鑰匙。 You need to show your key card. 你須出示你的房卡。我叫瑪麗，如果你有任何需要，請(qǐng)告訴我，我隨時(shí)準(zhǔn)備為你服務(wù)。有確認(rèn)函嗎？ G: No. We don‘t . We only have a copy of our itinerary. 沒有，我們只有一張復(fù)印的旅程表?？唆斔?. C: Just a moment, sir, while I look through our list. Yes, I have it. Mr. Cruise. A single room with a bath. One thousand and eight hundred yuan, advance deposit paid. Is that correct? 稍等一下，先生，我查一下登記表，哦，我查到了，克魯斯先生一間帶洗澡間的單人房，已預(yù)付 1200 元訂金 ,對(duì)不對(duì) ? G: Yes, that‘s it. 是的。 We are looking forward to serving you. 我們期待著為你服務(wù)。 Why don‘t you try the Beijing Hotel? 為什么不試一試北京飯店？ You could try the Peace Hotel if you like. 如果你愿意你可以試一試和平飯店。 ④ Fail to accept reservation 未能接受預(yù)訂 I‘m sorry, we are fully booked on that day. 很抱歉，那天 的房間已經(jīng)滿了。我叫瑪麗，我們期待另有機(jī)會(huì)為您服務(wù)。 （ 3） Cancellation 取消 C: Room Reservations. May I help you? 客房預(yù)訂部，能為您效勞嗎？ G: I‘d like to cancel a reservation. 我要取消一項(xiàng)預(yù)訂?？唆斔?，我預(yù)訂了從 9 月 25 日起 2 個(gè)晚上的房間，我想再延長一個(gè)晚上一起到 27 日。 C: Certainly, sir. May I have the date of your reservation, please? 好的，先生。 C: Which date would that be ? 要訂什么時(shí)間的？ G: I‘d like a twin room for 6 nights from March 15th. 從 3 月 15 日起 6 個(gè)晚上，我要一間有兩張單人床的房間。 （ 2） Being unavailable 沒有 空缺 C: Good Morning, sir. What can I do for you? 早上好，先生，我能為您效勞嗎？ G: Good Morning. I want to book a twin room. 第 4 頁 早上好，我想預(yù)定一個(gè)雙人床的房間。 C: Please hold on. I‘ll check our rooms‘ availability. (After a while) I‘m afraid we are fully booked on that day. Would you like us to put you on our waiting list and can inform you in case if we have a cancellation? 請(qǐng)別掛斷，讓我查看當(dāng)天是否有空房。 C: Thank you. May I have your name and telephone number, please? 謝謝，請(qǐng)告訴我您的姓名和電話號(hào)碼好嗎？ G: Yes, it‘s 82073660, extension 1301. I work in IBM China. My name is Bill Smith. 好的， 82073660，轉(zhuǎn) 1301。要訂什么時(shí)候？ G: For one week. From October 1 to 7. 從 10 月 1 日到 7 日，總共一個(gè)星期。克魯斯 .。 C: For how many nights? 要住幾晚呢？ G: For four nights. 四個(gè)晚上。 第 1 頁 Unit One Room Reservation 預(yù) 訂 房 間 Part 1 Reservation 預(yù)訂 預(yù)訂員在大廳前臺(tái)工作 ,負(fù)責(zé)回答有關(guān)預(yù)訂房間的詢問 ,還要負(fù)責(zé)辦理預(yù)訂 ,取消以及改變預(yù)訂。 C: How many guests will there be in your party? 您一行共有多少位客人呢？ G: Just my wife and myself. So I prefer a twin please. 只有我太太和我。 C: Mr. Tom Cruise. May I have your phone number, please? 第 2 頁 湯姆 C: Which kind of room do they want? 他們需要什么樣的房間？ G: A double. He‘ll be acpanied by his wife. 一間 雙人床的房間，他太太要陪他來。我在中國國際商業(yè)機(jī)器公司工作，我叫比爾（過了一會(huì)兒） 那天已經(jīng)訂滿了。 C: Which kind of room would you prefer? 您喜歡什么樣的房間？ G: I want a twin room with a city view. 我想要一間能看到城市的雙人房。 C: Could you hold the line, please? I‘ll check our room availability for those days. ?? Thank you for waiting, sir. We have a twin available for four nights from March 15th, but I‘m afraid there is none available on the night of March 19th. 您請(qǐng)稍等好嗎？我查一下那幾天的房間。請(qǐng)告訴我您預(yù)訂的日期好嗎？ G: It was for May 1st, for two nights. 5 月 1 日兩個(gè)晚上。 C: For 3 nights from September 25th until 27th. 從 9 月 25 日到 9 月 27 日 3 個(gè)晚上。 C: In whose name was the reservation made? 是以 誰的名字預(yù)訂的？ G: Tom Cruise. 湯姆 Selected Sentences 精選句型 ① Be willing to help 表示愿意幫忙 Can I help you? 我能為你效勞嗎？ What can I do for you? 我能為你效勞嗎？ How can I help you, sir? 我能為你效勞嗎？ May I help you? 我能 為你效勞嗎？ ② Ask a guest to wait a minute 請(qǐng)對(duì)方稍候 第 7 頁 Just a moment, please. 請(qǐng)稍等。 I‘m sorry, we don‘t have triple room. 很抱歉，我們沒有三人間。 ⑧ Quote 報(bào)價(jià) A single would run you between RMB 535 and RMB 280 . 單人間的價(jià)格在 535 和 280 之間。 Unit Two Reception 接 待 Part 1 Check in 入宿登記 當(dāng)客人來到前臺(tái)時(shí)，接待員首先向客人問好，然后請(qǐng)客人填寫入宿登記表，當(dāng)客人填寫完登記表以后，接待員應(yīng)檢查一下，要做到各項(xiàng)內(nèi)容都清晰準(zhǔn)確。 C: Mr. Cruise, would you please fill in the registration form, with your name, address and nationality? Please also indicate the method of pay