北師大版高中英語選修八unit 23《conflict》（section ?。?課時(shí)訓(xùn)練-預(yù)覽頁
【正文】 ment,pensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over customer petition has convinced them that delighting passengers is an important marketing tool,while there is great potential for customer anger over delays caused by weather,unclaimed luggage and technical problems. For British Airways staff,a winning telephone style is considered vital in handling the large volume of calls about bookings and flight are trained to answer quickly,with their name,job title and a “we are here to help” pany has invested heavily in information technology to make sure that infomation is available instantly on screen. British Airways also says its customer care policies are applied within the pany and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish pany that used slogans such as “we do as we please”.On the other hand,the more customers are promised,the greater the risk of disappointment. can learn from Paragraph 2 that . customers are hard to satisfy customers receive better service customers catch more attention customers promote business 提示 :推理判斷題。 答案 :D writer mentions “phone rage”(Paragraph 3) to show that . often use phones to express their anger still prefer to buy goods online care bees more demanding rely on their phones to obtain services 提示 :細(xì)節(jié)理解題。綜合第五段的內(nèi)容可知 C項(xiàng)正確。故選 A項(xiàng)。 答案 :B
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