北師大版高中英語選修八unit23conflictsectionⅰ課時訓練(編輯修改稿)
2025-01-08 00:00 本頁面
【文章內(nèi)容簡介】 The last time相呼應 ,需用 when引導表語從句。句意為 :“ 我們最后一次玩的痛快的是我們游覽水上公園的時候。 ” 答案 :C Ⅳ. 閱讀理解 In the more and more petitive service industry,it is no longer enough to promise customer ,customer “delight” i s what panies are trying to achieve in order to keep and increase market share. It is a ccepted in the marketing industry,and confirmed by a number of researches,that customers receiving good service will promote business by telling up to 12 other people。those treated badly will tell their tales of woe to up to 20 ,80 percent of people who feel their plaints are handled fairly will stay loyal. New challenges for customer care have e when people can obtain goods and services through telephone call centers and the example,many panies now have to invest(投資 )a lot of money in information technology and staff training in order to cope with the “phone rage” — caused by delays in answering calls,being cut off in midconversation or left waiting for long periods. “Many people do not like talking to machines,”says ,Senior Lecturer in Marketing at City University Business School.“Banks,for example,encourage staff at call centers to use customer data to establish instant and good relationship with aim is to make the customer feel they know you and that you can trust them— the sort of fortable feelings people have during facetoface chats with their local branch manager.” Remended ways of creating customer delight include:underpromising and overdelivering (saying that a repair will be carried out w
教學課件相關(guān)推薦
鄂ICP備17016276號-1