北師大版高中英語選修八unit23conflictsectionⅰ課時訓(xùn)練-wenkub
2022-12-14 00:00:20 本頁面
【正文】 the sunshine. 答案 :expose。to weekend seemed to be . 答案 :in a flash ’ve my place on the mittee. 答案 :handed over 4. had I got to Beijing I called you. 答案 :No sooner。 答案 :C shortanswer test is a kind of between the position and selection types. 提示 :句意為 :“ 簡答題是作 文和選擇題相互折中的產(chǎn)物。promise“ 妥協(xié) 。 ”hand over“ 把 ?? 交給 ??” 。故選 D項。 答案 :B 6.(2021 江西 ,31)You can borrow my car you promise not to drive too fast. if case long as 提示 :考查從屬連詞。even if“ 即使 ,縱然 ”。 bill“ 賬單 ”。 生活花銷即 “l(fā)iving expenses” 。B 項 “ 接管 ”。句意為 :“ 我們最后一次玩的痛快的是我們游覽水上公園的時候。throwing in a gift voucher(購物禮券 )as an unexpected “thank you” to regular customers。因此選 D項。 答案 :C does the writer remend to create customer delight? customers regularly. a “thank you” note. a quicker service. more gifts. 提示 :細(xì)節(jié)理解題。后面舉的例子 “I know how you must feel” 也是重要提示。因此 ,航空公司乘客生氣的可能性更大 ,他們更容易遇到乘客的抱怨。 答案 :A delight is important for airlines because . telephone style remains unchanged are more likely to meet with plaints services cost them a lot of money policies can be applied to their staff 提示 :推理判斷題。 答案 :C a manager should show his empathy (in Paragraph 6),what would he probably say? A.“I know how upset you must be.” B.“I appreciate your understanding.” C.“I’m sorry for the delay.” D.“I know it’s our fault.” 提示 :推理判斷題。該段的第一句即是主題句 ,指出當(dāng)人們通過電話和網(wǎng)絡(luò)接受商品和服務(wù)時 ,對顧客的關(guān)心也就成了新的挑戰(zhàn)。本段提出調(diào)查了三類人 :接受到好的服務(wù)的人 ,遭到不公平待遇的人和有抱怨卻仍然忠誠的人。those treated badly will tell
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