businessprocessmanagement(英文版)-預(yù)覽頁
【正文】 Target Actual Last Month CommentsFinancial Exceed shareholder expectations Increase sales volume Improve margins Diversify ine streamShare PriceROIGross revenue ($1,000m)Gross margins as % of gross revenueOperating expenses as % of gross rev.% ine from top 20% of customers of products = 5% of gross revenue7225%6,000352050621 2/35,4877045,12782452 wk high: low: YTD figureCommon cause。 high sales trainingCommon causeAhead of plan – finish in six weeksNo systems operational yet37演講完畢，謝謝觀看！。 24,000 avg. for yearCommon cause。1X: D+4R: 177。1X: D+2R: 177。2X: D+3R: 177。2days)MRP(Estimate material consumption)P/OMaterialSourcingProduction →ITCProduct Shipping Product/Material inventoriesCalculate material costClosing process input and outputDDCalculate labor costCalculate expenseCalculate overhead cost①②Closing bank account③D+3 daysD dayX1X2Samsung Example12Closing Books ProcessSalesResource managementPurchasingMfgRDHRAccountingStaffFinanceTotalCalc. Product cost ②① Closing salesEstimate sales profit Calc. Other expensesEstimate financing costEstimate pretax profitB/L,P/Lverification END③D+6days D+7 days D+8daysProfit in won Financial reportD+5daysX3X4X5Samsung Example continued13Process OutputInternal ProcessMetrics(Cycle Time)Baseline(X) Goal GapYQuick management information(Financial Report)x1: Closing sales X: D+6R: 177。12hr2days12hrx3: Estimate manufacturing costX: D+4R: 177。24hr2days24hrx5: B/S, P/L verificationX: D+8R: 177。 target unreachableCustomer Increase sales to existing customers Diversify customer base Attract new customersCrosssell ratioCustomer returns on rate Preferred Supplier Contacts target accountsNew business revenue ($1,000m) Advertising $ spent2035303/2850025,0001390203/2880024,5002195225/2860022,30026 of 201 cust. – special cause towCommon cause – 95 avg. for yearSpecial cause – dropped 6 in a rowAll in aerospace industrySpecial cause high Common causeInternal Business Processes Target profitable market Develop new products Optimize production process Develop research capabilities segments identifiedNew product sales $ Product development timeProduction cycle timeDevelop of market research vs. plan340,00030 days90 min.75025,000N/a285 min.50032,000240 days190 min.50No new since aerospace 5 mos. agoCommon causeNo new products to mkt. this monthCommon cause reengr. needed?No new milestones reachedLearning Growth Develop employee skills Integrate systemsProof per employee Employee survey training days per employee Retention rateDevelopment of MIS strategy vs. plan Orders received via inter50,00090299901030,00060.759590020,00065.25100900Common cause
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